Te Aroha Bakery & Café — Restaurant in North Island

I come in almost every week and order the chicken burger combo and every single time I've gotten the burger the chicken has been extrememly hard and dry. Almost like the chicken they're using has been sitting in the freezer for a VERY long time. The very first time I ordered the chicken burger I opened it to put salt in it and I'm guessing one of the ladies got lazy because when i had opened my burger i realised that she had taken a full fried chicken thigh took out the bones and put it inside my burger I was absolutely appalled and took it back straight away to where she gave me attitude for taking it back (not main lady another one) I told myself I'd never ask for a chicken burger combo again but I guess I had given them another couple of chances because we all have bad days. Considering I'm a constant customer I'd atleast expect them to start making my food properly considering I come in alot but still no change has been made. To the owner I really reccomend finding new chefs to save your buisness or start having a talk to your workers because they're really letting you down. The only time the food is good is when they have one of the owners in working with them. Even then come on guys. Treat the people who keep your buisness running with a little respect and put some love into the food. Also chciken should NEVER be that hard which makes me really wonder how bad the food in that freezer is really like and how clean it is behind the counter. And you should NEVER put a whole fking chicken thigh in someones burger because you cant be bothered making it properly. Which ever lady that was im disgusted. Hope you guys sort it out because yous have alot of potential. You can see in this picture how the edges of the chicken is...

We were served a hot steak, eggs and salad with chips and asked for a Flat white including hot chocolate and enjoyed the meal. To finish off for dessert, a lovely creamy donut... But, this is one of many meals to choose from, just so happens we were just returning to Hamilton from Kuaotunu on a 3 day vacation, just outside Whitianga and hot water beach in the Coromandel. We decided to stop for a nice hot meal. Steak was my first choice. The price... value for money, in my view. A few doors down is another place we first visited however, we settle for the Te Aroha Bakehouse venue.

It may not be everybody's cup of tea but, that day...we...

Shocking hospitality made us wait while she filled the shelves up and the attitude was will you can wait. Brought some sandwiches which were cold most probably the day before. Then we ordered a mushroom breaky we got 1 mushroom cut in half thought we would at least get our tea while waiting but no served someone else a smile and good morning obviously a local. I wanted to take everything back but my daughter was paying and we were both bloody hungry and just passing through never...