Traditional Thai Restaurant — Restaurant in North Island

Food was decent at first then the steam fish with lemon came and was a little bit disappointed the fish unlike those in many other places were tough. No idea what fish they used but it definitely wasn't the right fish for that dish. Then came the hor mok. It was probably the worst hor mok I have had in my entire life and I have had many many many hor mok. It is bland and the texture was not right. And because the place is called traditional Thai restaurant, we expect it to be served wrapped in banana leaves and nicely presented but we we got instead was a blob of fish with almost no eggs and huge chunks of cabbage and lots and lots of bamboo shoots. When we told the person on the counter they told us it's because we ordered it mild and because they cook food to cater to kiwi style. Mild spicy doesn't mean you don't put salt and also does not mean u skimp out on the other flavors. I have had many many many hor mok at mild spicy level but never 1 this bad. The other food we order was flavourful except for the fact that the meat were over tenderized(too much corn starch or tenderizer?) which made it felt like we were eating fake meat.

Update: yes we were 14 people. I skipped that part of the form and went straight to review hence why it's stated 3-4 people. I in no way think that your chef is not qualified. I am a chef of 20 years myself and I know chicken is not suppose to have texture like that. But argue as we may, I am sure you will have your reasons. As for Hor Mok, like I said before. It was bland. Not enough seasoning and just tasted plained. And like you said, we have 14 people. So if everyone tried a little, it's all gone. I am not asking for a refund or anything but I am just wanting to ensure that nobody does the same mistake as us and order mild only to be disappointed. For example, the other curries were mild as well but has taste. It was only the hor mok that was terrible. And of cos you can post your CCTV footage to prove whatever you want to prove but it will come to show that everyone had only some to taste and left the rest there. Also thanks for clarifying that there are a lot of cabbage and bamboo shoots on the dish rather than the normal hor mok fish paste that we...

We have dined here on 3 Occasions in the last 12 months the 1st time only had mains and enjoyed the food. The second time had entrees and mains and entrees were very average and mains were bland. We had Singapore guests last week and they saw the window claiming best Thai and we went in. Keep in mind we had just returned from Taupo having dined at Lotus Thai, renowned for beautiful food and amazing presentation and @Siam (street Thai) again amazing food. Back to Upper Hutt, It was raining and they were not yet very busy. We ordered, and the entrees that arrived in good time, but not only looked packet to plate they were overcooked and horrible. We canceled mains paid and left and went to Lower Hutt and had a very pleasant meal at Amazing Taste that did live up to its name.

We appreciate that every restaurant can have a bad night or dish but when you claim to be the Best Traditional Thai then you need to at least be consistent. We pass thru Taupo very regularly and have dined at Lotus Thai for 20 years. The food standards never change, presentation is always amazing and food is vibrant, fresh, beautiful flavours. Even they do not claim to...

The food was very good, our group of 5 all enjoyed there meal, the reason for the 3 star is only down to service we waited half an hour to be served after watching them serve multiple people who came in after us we asked a couple of times if we could be served and it took half an hour before finally being served for the food to take over an hour to come out and for them to forget one of our meals, and the last meal came out once everyone had finished eating, we asked for that meal to be waived off the bill and the lady pretty much got into a big argument. They did end up waiving that meal from the bill but the service was very poor i wouldn't dine in again but would probably...