Golden Silk Thai Restaurant Kumeu Branch — Restaurant in Rodney

Would rate 0 if I could. Been going to this local restaurant for many years, and had never been so disappointed until tonight. We suspected they changed chefs, as my "curry" was a watery mess (more like water) and the vegetables were so overcooked they fell apart. Everyone else's meals was just as disappointing. When asked how our food was, we told them the honest truth and suggested to give the feedback to the chef. The Manager offered to take 10% off ONE meal - so insulting, as we didn't even finish the meals, so we asked to talk to the owner, who conveniently disappeared out back of the restaurant for ages I suspect she was avoiding us. The Manager wouldn't budge when we mentioned we shouldn't have to pay for such a terrible meal until we had to put our foot down. So so extremely disappointed as this was our local go-to - NOT ANYMORE. Such a bad experience but it was especially the way they handled it was really insulting. Definitely not the way to keep local loyal customers. Sorry we will...

I truly believe you can tell a restaurant is good by how customer friendly their staff are. Of course the food is delicious here but I was blown away by how amazing the staff was on a quiet Christmas Eve night. As soon as you walk in, you are greeted in Thai and promptly seated. They notice when your glass is empty and fill it up without you having to ask. I was clumsy enough to knock a glass over and shatter it everywhere. (I was choking on water because a friend made me laugh too hard. I even made the table behind us leave. To be fair we were being rather rowdy and I guess they had enough lol. Apologies.) But again, they noticed immediately, promptly re-seated us and sweeped everything up. And to top it off, they gave us a little parting gift! People of Auckland, you need to come here just for the staff! They humour you, they notice you and they are so so welcoming. And they give you presents! This is a bf material restaurant #justsaying 💯💯. Also I'm so sorry for shattering...

We often go to Golden Silk in Hobsonville and this time we wanted to try the one in Kumeu. The saying “ you don’t change winning horses” totally applies to the experience we had. Seven of us set in the table at least 6 minutes before anyone even paid attention to us ( and the place was less then 50 percent full) , there was no water or any acknowledgment. The yellow curry was impossible to eat as the potatoes were uncooked and my friend couldn’t even slice them with her spoon, she sent it back to the kitchen and possibly it was put in the microwave for few minutes and returned with the same hard potatoes and chewy meat that she couldn’t eat. Another dish of fried rice with chicken was tasteless and looked very pale and sad and was returned as well to the kitchen. The pad Thai was fine and the rest of the food was ok but nothing to rave about. All and all, we all agreed that the other location is hands down , the best ,and I believe none of us will come again to the...