HELL Pizza Richmond — Restaurant in South Island

14/09/2024

Hell Pizza in Richmond have become experts at turning gourmet pizzas into bog-standard boring pizzas! Double Trouble? No! Double Disappointment! $28.50 for a pizza I could have made with more toppings and for less cost at home. This is absolutely pathetic!

My previous 3-star rating has been dropped down to 2-stars. They can't even get the delivery right when very clear instructions on how to enter the business site have been given.

1 Year Ago: It's unfortunate that we live in a time when "Gourmet" has been reduced to standard quality, and the standard quality has been reduced to low quality. It happened with BP Pies, and now it's happened to Hell Pizzas. Two years ago I visited Hell Pizza Mana in Plimmerton and near closing time I was cooked one of the best pizzas I have ever had. On Wednesday night I stopped in here at Richmond around 5pm just after opening, and was cooked a "gourmet" Serpent Pizza that when received looked and tasted like what I would expect a good standard pizza to be. This supposedly gourmet pizza was neither packed with smoked salmon, nor did it drip and ooze with cream cheese - they were both there, sitting politely on the crust, not doing much except sticking together without much intention of going anywhere. A sort of ho-hum, twiddling out thumbs, can't be bothered impressing the person who paid $25 for this pizza look.

Didn't the pizza taste great, though? No. The pizza tasted good, and then progressively just ok, with much dissatisfaction leftover.

I hate this. I used to rave to everyone about Hell Pizzas, but then the Paraparaumu Hell Pizza let me down massively, and now Richmond Hell Pizza has hammered the last nail in the coffin for me ordering takeaway pizzas.

Customer service was great though....

Picture this. It's my 2 year anniversary with my favourite person. I get ready for a fun night out. Makeup is on fleek. All of a sudden I'm not feeling well, glands are raging. Heck. How do I turn this in to a special night for my food loving love of my life?? Heck it. Let's treat ourselves to Hell's Pizza. We order, but I wanted to make it a bit more fun and special. I ring up and ask if there was any chance (feeling like a Karen at this point, asking for the world) if my homies at Hell's could write a special message to make our anniversary fun and quirky.. They did my job for me and made my other half super happy, obliging my strange request. The driver was super lovely and more importantly the food was amazing. Thank you so much for being apart of some strangers anniversary. 10 out of 10 would...

Called back and forth for a refund (accidentally ordered here when I live out of town, they told me they would give me a refund and I should just reorder from a store nearby), it's been two weeks now and still haven't received a refund or credit or anything. Have called back many times and they just keep telling me to wait. Tried offering to even email through my bank statement to prove the refund hasn't come through but they don't want a bar of it. They haven't tried to do anything about it. So I've spent over $60 on some pizza. Awesome. Great job guys. Primo.

Update: After contacting Hell via Facebook, finally received an apology phone call from the area manager, a refund and some Hell credit. This took nearly a month. Moral of the story: contact Facebook...