Domino's Pizza Hobsonville — Restaurant in Upper Harbour

I had recently placed an order for Domino's classic cheese pizza, cheese shots, and lava cake, hoping to have a nice meal — but it was an absolute letdown.

The classic cheese pizza lacked flavor and tasted greasy. The crust was chewy, the sauce tasted nothing, and the cheese had a chemical-like and plasticky flavor. They seemed to have settled for bad-quality ingredients, and the whole thing was also lukewarm when delivered.

The cheese shots were an absolute disappointment. Instead of being crispy and gooey, they were soggy and tasted as if they had been out for hours. The rubbery cheese in the center was anything but creamy, and the flavoring was absent.

I was hoping for something wonderful out of the lava cake, but even that disappointed. It was crusty, and the "lava" filling just kind of lounged in there. It had a microwaved flavor, with a strange, stale aftertaste that ruined the dessert experience.

All in all, this meal was money down the drain. Domino's really dropped the ball on this one — I'm not ordering...

I can't post a photo because I never got my order. We phoned 3 times over 2 and 1/2 hours. In that time and during 3 phonecalls they didn't tell us the 7 pizzas and garlic bread and sides had been sitting in the store cold because they hadn't been picked up by the uber driver. Had we know we would have collected them 2 hours before. Now cold they said they could give us an extra garlic bread with our now cold pizza. We declined obviously because if we wanted cold pizza we wouldn't have paid hundreds of $ to get it cooked and delivered. If you're busy try communicating so the person can collect it even if they would rather not. But telling us it's on its way 3x when you haven't even checked is a problem... Went to Pizza Hut! We were really impressed the pizzas were so...

So the lady I delt with was lovely, when I arrived few minutes before pick up time, she couldn't find my order until it my name came up on the customer interface saying it was still cooking. I made the comment "oh busy night" as I noticed my order was pushed back by 15 minutes and she responded "no actually not really at all the team on the start of the line was useless" another 15 odd minutes later the food was ready. (Staff bagging other staff to customers was definitely a different experience)

When I paid on arrival she said to ensure I held my receipt incase of someone trying to charge me again and sure enough another lady called my name and just assumed I hadn't paid, it was strange only place I no to operate this way around and we only ordered 2 lava cakes and 2...