Nando's Porirua — Restaurant in Wellington

We came in for a late lunch on Saturday, ordered our food just before 3pm. After waiting for 30 mins for our food, we checked with the only waiter that was in the restaurant and was told another 15 mins wait. After another follow up, the food finally arrived and learned the reason it’s taking so long is because they’ve been instructed to prioritise delivery partners’ orders i.e. Doordash etc. then phone orders, then dine in customers and lastly walk in takeaway orders. I asked why, they said they get fine from delivery partners if they don’t meet their ETA. However you may not get fine from dine in customers but they will ask for a refund and never return, in fact one table asked for a refund while we were there and we were going to if it didn’t arrive by 4. If you’re only wanting to do delivery orders then don’t open the restaurant, we’re not coming here to do fine dine so not expecting to wait an hour just for chicken and chips. Shoutout to the only waiter that was on duty, he was personable and understand our frustration of the waiting time pitty he didn’t have the power just close the online orders to catch up restaurant orders before...

My partner and I patiently waited almost an hour for our nandos today; only for the waiter to come over and tell us they were just starting on our order....... our order was 1 wrap, 1 burger and two small sides.

The staff should have communicated the wait time before we ordered so we could be informed and make a decision if we want to wait or not.

There were two cooks in the kitchen, and two people on the till, I'm not sure if that is a staffing issue for them. If this is the case; you should put a poster up communicating this. Plenty of businesses are doing this due to the pandemic atm and the customers understand.

Some customers were being fed before us, despite ordering after us, which shows poor organisation. I'm not sure if the cooks were prioritising which meals they want to make, however if this is their system, it's a bad one. You should cook in the order that each meal was placed.

I hope the managers can sort these issues out, as I see there are multiple complaints on this. Listen to your feedback and do...

Worst Nandos experience ever in 10 years. 1 star just because have to ... if based on experience would give negative rating. Ordered our regular meal chicken, livers and spicy rice. Grilled livers were all burnt and bitter tasting... told the staff there and instead of accepting that its burnt the staff memeber Mr. CHETAN ( i am guessing the one who cooked that mess) picks up a piece out of it and claims it is exacrly the way it is supposed to be. Told the expert (Mr. Chetan) i am sure its not the way its should be as its not first time I am having Nandos grilled livers... then expert (Mr.Chetan) makes a face and goes I will cook again. Told him no plz dont as looking at his attitude I was not sure whats coming next... may be expert decides to over flavour with extras. Anyways I am sure for us this was forsure our last visit to this mistake of Nandos... may be management should bring this liver expert Mr.Chetan to some other Nandos probably just so he can see how they cook before giving his...