BurgerFuel Porirua — Restaurant in Wellington

Hi BurgerFuel Team,

I visited your Porirua store recently and ordered the Backfire burger with grilled chicken. Literal backfire, I was really disappointed by both the food and the overall vibe of the visit, we left hungry, and considered going to McDonald's.

The chicken in the burger was incredibly thin — almost the same as the bacon — and didn’t have much flavour. Your literature describes this burger as a monster, it was not it also looked nothing like the thick, juicy chicken breast shown in your promotional photo (I’ve attached both photos for comparison).

We didn’t raise it at the time because, frankly, the staff already seemed rude and a bit standoffish before we even ordered. That didn’t make us feel comfortable giving feedback in person.

I’ve always seen BurgerFuel as a higher-quality burger spot, but this experience didn’t reflect that at all. I hope you’ll take this feedback seriously and follow up with the Porirua team. I’d also appreciate hearing what’s being done to...

Busy place on a Friday evening. Initial service friendly enough however the support crew, even though numbering 9, could not cope with the pressure, probably due to an evident lack of leadership and coordination. Half an hour wait was mentioned, which was fair enough as we could see they were busy, however, after enquiring at the 50 minutes mark, we were told in a matter of fact kind of way that the docket had been lost, no apologies offered. It took another 10 minutes to complete the order, in all, 1 hour to make 1 burger and 1 Kumara chips. To add to this, we discovered they managed to serve a different burger than what we ordered. Not impressed. Maybe a ‘manager’ with real leadership and properly leading the operation could have avoided these disappointments. By the way, there seems to be a few other people who enquired as to their orders timing…we may not have been the only ones dissatisfied with their experience of Burger...

If I could give 0 stars, I would. Firstly, we were ignored while standing at the counter to order to the point that customers lining up behind us had to ask if we had already ordered... I had to ask the person if they were taking orders because they were working right in front of me and didn't acknowledge me at all. Then while I was waiting, I saw how disgusting the floors and food preparation was. I didn't even finish my meal because the thought of what the fridge and other areas customers can't see must be like grossed me out so much. There was rubbish all over the floor and an over flowing bin. The workers were at first wearing gloves, but then using the gloves to touch the registers and then going back to making food... But by the time my food was made, they had no gloves on... Many workers were touching their hair/face and then touching the food (without gloves on). I won't be back,...