La Terrazza — Restaurant in Zone 1

Whenever I visit a restaurant, I rate it using my own made 5 strip Method. First is the Ambiance, the vibe it adds to your evening. Second strip is the Greeting and their attitude's significance, Third strip is the Service and the process involving culinary tools, Fourth would be the Presentation put together for the customer and the last but Main strip is Food itself, how it compares to it's original recipe and taste.

In Islamabad we don't have an abundance of good outdoor dine in places. I would name a few here but it'll take the spot light from my current review.

La Terraza is one Fine Restaurant, Yes it is a bit expensive, frenzy considering the music they had on and strident but it serves its purpose in the most honourable way. Food was pretty good, it smelled good, it had a very healthy feel to it. Food was served hot, I felt like it lacked a few markers, from service point of view, we had to call the waiter and tell him to bring food as told prior during order with clear instructions but I think if you are trending and chilling with your mates and friends, you won't notice the difference.

Good value for money Overall but It needs improvement in Service and culinary, not the dishes and dash, they were beautiful and majestic, my only point is Dine Plates should have been warm not cold. When you are sitting out in cold weather and you are paying good money, empty dine plates should be served Warm.

We tried their Hot and Sour soup, it was a 4 out of 5. We then went for Greek salad and Nachos, I loved both appetizer and salad. 5 out of 5. We then had some Fish and Chips, the only less tasty thing about the fish was the batter. It had a very thick crust and the amount of Bread crumbs used was very high, it needed less batter and Breadcrumbs. So 4 out of 5. Fries were really good though.We then had 2 Different Pizzas. They can work on their pizzas. 3.5 out of 4. Overall I would rate it 4 out of 5.

But it was a good evening and good...

This place has so much potential. The restaurant is clean and beautiful with a nice ambiance. However, their staff needs major training on customer service. We visited this place for the first time and the restaurant had barley any customers. Although they had ample staff, we had to look for our server. The food was average some dishes were good others were not. The quality of food varied from dish to dish and was not consistent. For example, the fried fish and chilli fish were pretty good, however, the dynamite prawn and chicken tortellini were not. Chicken tortellini had only 6 piece of pasta. We were shocked to see the small portion of the dish in comparison to the price. Most dishes are over priced and are not justified by taste, portion or service. I remained queit and didn't complain about anything, however, after paying the bill of 7700 rupees for 4 people I confronted the manager. I started our conversation by asking him if he or the owner had bothered reading their reviews. He hesitated in answering and I knew that he had not. I apprised him of the brief synopsis of over 700 reviews which stated bad customer services, over priced food, mediocre food quality, etc. I asked about the owner and told him if he cares about his business he should read the reviews and get new management. We also frankly told him it was our first and last visit. We had dined at Serena buffet the night before and paid 6600 rs. I told him I was happy to pay good money for good food and good service. I also apprised him of the reason that I was upset because neither their food nor their service...

A bad memory Visiting this cafe was a desperate choice that we took on the recommendation of a friend. We went to Centaurus Mall on the last day of vacations and the bus was supposed to leave at night and we had to wait till then. Meanwhile, a friend asked us to go to this place, sitting on the terrace is a good choice. When we started to enter, one of the staff members asked, have you come to hang out or will you also order? Frankly, this was something that no one would expect in a civilized society. We people roam here and there and sit in cafes for food, but this kind of thing never came up. Rather, it is common to sit for hours at a tea dhaba in the evenings of Karachi. Well ignoring his behavior we sat on the terrace and ordered two fries and two teas and one ice cream. After some time the brother called who was inside the mall. I asked him to come to this place. He also came and sat with us. After a while, Bhai noticed that the staff were staring us and talking to each other that we sat down for fries. It was a shame, for the cafe owner and his management. I have never come across this kind of unethical behavior in or out of the country. It was a public place where the visitor deserves respect. This rude behavior is a disgrace to the visitors and this place is just a bad...