The Coffee Bean & Tea Leaf | Punta Pacífica — Restaurant in San Francisco

I like Coffee Bean shops and go regularly there to drink my ice blended caramel. But this one is a no-go for me from now on. They put a completely unexperienced manager there who does not know how to work with clients, who invents his own rules (not in accordance with existing law) and scorns customers. Bad and unfriendly communication from the shop manager, he refuses to provide contacts for complain if you are dissatisfied. Customer support (also from the central communication means like writing them on social media) is not handled, they simply do not reply, they ignore your complains...

This place was warmer than outside. The producs are fine. But the person they have working there needs to find a different job. She has no problem showing to people how annoying it is for her when someone is trying to use the rewards card. I didn't use one but the people in front were. Also she stares at you instead of asking what you need. When you say what she just charges and gives minimum directions about how to pay. She doesn't know any English at all but I'm sure when I asked for ice in my drink she understood but she instead gave me a morrocan mint...

This brand's pricing is crazy. Food is outrageousky expensive for what you receive. Same goes for all the merch hanging around. Coffee was nothing different or better flavored in comparison to any other place around. Service is nice, plenty of staff, despite how long they take to serve, atmosphere is good indoors. Bathroom situation is not ideal but not bad. You shouldn't have to expect to spend 10$ on a small coffee...