Jollibee Gatuslao-Burgos — Restaurant in Bacolod

Jollibee has always been a household name in the Philippines, and this particular branch stands out for its convenience and accessibility. Located in a bustling 888 commercial area, it's easy to find and accessible for everyone. The store's layout is well-planned, making it easy to navigate and order. The staff is friendly and attentive, providing excellent customer service. The food is consistently delicious, and the menu offers a variety of options to satisfy everyone's cravings. The seating area is spacious and clean, providing a comfortable dining experience. The branch also offers drive-thru service, making it perfect for people on the go. Overall, this Jollibee branch is a go-to for anyone looking for a quick, tasty meal in a...

I placed and paid for an order through the Jollibee app on June 6 at 7:39 PM, assigned to the Jollibee Gatuslao-Burgos Bacolod branch. As of June 8, 9:40 PM, the order has still not been delivered, and I have received no update, no refund, and no communication from the store or Jollibee’s customer care.

The app stayed stuck on “Looking for a rider” for over two full days. I made multiple calls to the Gatuslao-Burgos branch and hotline — the phones just rang endlessly with no answer. I even emailed with proof of payment, screenshots, and call logs — but I’ve been completely ignored.

What’s even more frustrating is that Jollibee is supposed to be a FAST FOOD chain, yet after 48+ hours, I still received nothing. I had to place another order via a different platform just to feed my household — including elderly family members who had been waiting to eat. This caused stress, extra expense, and real frustration.

This isn't just poor service — it's no service at all. No food. No refund. No accountability. No help.

If I could give zero stars, I would.

Still waiting for a refund, compensation, and a formal explanation. Honestly, no wonder this branch only has a 3.8 rating on Google. The experience speaks for itself.

Avoid the Jollibee Gatuslao-Burgos Bacolod branch if you value your time, money, and peace of mind.

FOLLOW UP UPDATE:

Gin-Ilonggo ko ini para mas maintindihan ninyo.

Wala gihapon sang aksyon halin sa inyo.

Nag-order ko sang pagkaon sa Jollibee Gatuslao–Burgos Bacolod DT sang June 6, 2025, kag subong June 16 na — 10 ka adlaw na pero wala pa man gihapon na-deliver ang order. Order number: JB-00171412. Wala refund, wala update, kag wala sang naga-reply bisan sa isa ka tawag.

Gintawagan ko na kamo pirme pero wala gid naga-sabat, puro lang nga nagaring ang phone. Ginsiling pa nga gina-escalate na, pero halin sadtong tion wala gid sang may nag-akto. Nagbilin na ko review, pero wala man lang ninyo ginsabat.

Ginbayaran ko ni, pero tubtob subong wala ko sang nabaton — indi ni insakto. Indi ni ang serbisyo nga ginahulat sang customer sa isa ka kilala nga fast food chain.

Kung indi gihapon kamo mag-aksyon, mapadayon na ko file sang...

Chicken was old... My student only realized it after he ate it withouth the gravy... So thank you gravy... We did report it to the crew but they just brushed it off no manager even came because according to them it was still "fine". Never liked the "15 minutes" wait.... It's never 15. You can't buy a separate sauce for their nuggets dip... The pancakes are not hot... Barely warm.

If you want to dine here and be ignored. Do come in. They just...