Luy's Classic Tea House — Restaurant in Cebu City

Came in for a quick bite with my daughter at 5:10pm today. Barely any customers and roughly had atleast 10 waitstaff standing around. They sat at on a small table right next to the windows, gave us the menu, tea, and roasted nuts. We then waved to a waitstaff to order - he took our order, wrote it down, and repeated to us. Take note though as I asked him questions about the menu/food he answered rudely and was disinterested on serving us. After 15 minutes passed, we asked for a follow up and told them to bring orders when they are ready rather than bringing them all in one time. Then nothing… no one came by to update us or bring anything. Another 15 minutes passed - I was sure it doesn’t take 30 minutes for hakaw or some xiao long baos to be made… I waved down another waitstaff… to follow up. Then 2 minutes later another waitress came and asked us if we would like to order. OMG they didn’t put our orders in. Like I said there was no one there as customers aside from us! The waiter just laughed and then tried to put in our order - he looked like he did this on purpose. I wish I took his name but he was just having fun with us, having a good old laugh. We watched him way over on the other side of the room do this. Asked for the manager - gave him an update. Erick (manager) apologized but the waiter was just smirking and wasn’t sorry at all.

The other reviews here seems true - if you’re not Chinese service suck! We just left because at this time I don’t know if I can even trust that the servers won’t spit on our food before serving to us after raising our concerns to the manager on call. What a waste of time. I hope the owners sees this and reviews their CCTV footage regarding this matter.

We will just bring our business to other Chinese restaurants that treat everyone fairly and truly know what customer service is all about. Can’t wait for Din Tai...

Luy’s Chinese Restaurant is considered the best Chinese restaurant in the Cebu region, offering an extensive array of authentic Chinese cuisine. The dishes are crafted with traditional recipes and high-quality ingredients, ensuring a truly genuine dining experience. Favorites include the pigeon and shrimp dishes, which are expertly prepared and bursting with flavor.

The restaurant's energetic and attentive crew enhances the dining experience by promptly assisting with all your needs, making every visit pleasant and hassle-free. Luys also caters to different group sizes with exclusive rooms, providing a more private and personalized setting for gatherings, whether they are intimate family dinners or larger celebrations. The combination of exceptional food, outstanding service, and flexible dining options makes Luy’s a standout choice for Chinese cuisine in Cebu. I almost forgot, their peanuts kay lami. Hehehe I will keep...

Wanderlog ranks this restaurant as #2 on its list of best Chinese food in Cebu City, and so does restaurant guru. After church my brothers and I decided to try the place that my friends speak highly of, to check it out and see if it lives up to it’s hype. True enough there is authenticity in its Chinese cuisine, dishes that has rich and diversified but harmonious color, aromatic flavor, and excellent taste. I came for their dimsum, The choices are limited but I must say, by far, it’s the best dimsum I ever had in Cebu City. I’m done eating dimsum at the mall. I also tried the other dishes my brothers ordered, and I say this place has the best Chinese food I ever had in Cebu City, The place was packed but we got there just 5 minutes before all tables were taken. The servers were quite efficient, patient and friendly. The place was kinda noisy during lunch time. Happy...