Chowking SM City Cebu — Restaurant in Cebu City

They now have the option to place your order on an electronic kiosk screen. BUT BEWARE when ordering a 'combo meal' because the kiosk will only let you choose a medium or large sized drink which charges you P35 or P40 extra! There is no option for you to tick regular sized drink (P0.00). Then when the line behind you gets longer & busier, you'll feel rushed or pressured of upgrading your drink to a medium or large size even if you don't really want to.

Thankfully their 'cashless payment' option wasn't working, so I had to go the cashier to pay for my order. Then I brought up the issue to the cashier & she told me mid-sentence "pwede rana nato i-change ug regular drink, sir". It appeared she already knows what I was going to bring up. She must be getting a lot of complaints about it (?).

I hope my observation is wrong because if it's true, I'm sure it is borderline illegal and DTI should look into it.

Food was okay. Loved the...

The new strategy of having kiosk machine is not bad at all. Matter of fact, it helps sort orders and for the work to be a lot easier. However, yesterday we went to this store, hoping to ease our hunger. The kiosk was a little complicated for me. It’s just too much and it won’t let you order the regular drink that comes with the meal already, resulting in ordering the medium sized drink which requires an additional 35 pesos. We tried to order on the cashier/crew area but they still required us to order at the kiosk, they only entertain Senior citizens/PWDs front desk which is reasonable but it isn’t fair. We don’t have the liberty to...

VERY BAD EXPERIENCE! My family and I went there for a late lunch on October 1, 2017. With us were 2 senior citizens. We waited for 30 minutes for our order to be served following up with every food attendant who get close to us... but LO and behold no food coming!! because they failed to endorse our order to the kitchen!!!! FAST FOOD kuno.. but seems to NEGLECT our order.. we left very hungry because we have to cancel rather than wait indefinitely!!! From! VERY DISAPPOINTED and DISSATISFIED hangry ...