KFC — Restaurant in Dagupan

(UPDATED)

Complete overhaul: kiosks were added, USB poets removed, and their walls that had the ports were also redesigned to a sort of pure white-looking wall. Convenient that there's kiosks, however, their positioning is not the greatest, as it blocks part of the view of the main line. The staff are wonderful, however, the amount of staff to man cashiers sometimes is lacking, especially in peak hours. Staff assisting kiosks for customers also seem to be missing, which may be part of the lack of staff, which I also don't blame, it's their job. Outside of those, interior seating arrangement still looks the same, only a bit lessened on the tall table and chairs because they made space for kiosks, which I don't really mind. Food is still good, however I felt a much more different chicken now, versus from 3 years ago when I did my first review of this place. Soggy skin, slightly drier chicken, and VERY RARELY I got them undercooked. Overall experience for the food, a 7/10, sides salvage the score; the only thing missing really is the coleslaw (I wanted to get a coleslaw side last year, 2024, and it wasn't in stock despite being...

I rarely leave negative reviews, but my experience at the KFC Dagupan SM branch was truly disappointing. I placed a takeout order, and unfortunately, the cashier failed to include everything I order. We only realized items were missing when we got home, which was incredibly frustrating. What made the situation worse was the portion size of the Fun Shots it was unbelievably small, not at all worth the price. It felt like we were given half a serving. I expected better service and quality from a well-known brand like KFC. This experience has definitely made me think twice about returning...

This was my friend's first time trying out KFC and she said she will never come back. The cashier informed us that ice wasn't available at that time and then I asked if malamig ba siya kahit kaunti man lang and she said "yes", when we got our order the drinks aren't even a little cold they even changed our sides without us knowing because our option (fries) weren't available. On top of that the water machine wasn't working and the gravy machine was empty. Our table wasn't even cleaned up until we were...