Jollibee — Restaurant in Iloilo City

I’m giving this Jollibee branch a rating of 3. The cashier who assisted me was kind when taking my order, and I specifically requested a “leg part.” When I received my food, I asked the intern (in a white polo) if it was indeed a leg part. She said it was a wing, so she changed it right away and told me to wait.

While I was waiting, another customer behind me mentioned that they were missing an order. The same intern assisted them immediately, even before finishing mine. She hadn’t packed my order yet, so I had to ask her again if my order was ready.

I understand that working in a fast-food restaurant can be very busy—I’ve been an intern myself before. I know it’s not easy, but I always made sure to follow the “first come, first served” process. I hope this branch can also make improvements in that area by making sure one order is completed before moving on...

This afternoon around, 4:15pm. We ordered mix & match of 3 sets spag & fries, we didn't double check after we recieve since we are in hurry for grocery. When we arrived home, we opened the bag and there are only 2 sets of spag & fries. The cashier is too slow & then the foods are missing. Make sure to double your order...

The place is soo HOT. Doesn't bother to fix the Aircon or even. Put electric fan... also seems understaff because the are tables with leftovers. How can you enjoy your food if.the place is soo HOT.. Managers should be informed because the staff is the one receiving complaints...