We went to the newly opened pizza hut in SM Naga. The place was full at that time. The staffs are not well trained and inefficient. Almost all of the tables are complaining about the wrong order or wrong receipts. We ordered the chicken a la king baked rice and they tried 4 times to give us the correct order. One the first try they gave us spaghetti with chicken, then another pasta dish until we talked to the manager and they were able to give us the correct dish. We also ordered stuffed crust pizza large but we received a medium pizza without stuffing. The mozzarella sticks that we ordered arrived after 3 follow ups. And when they served it, it is already cold. The manager had given us free sodas and soup to appease us. Then decided to give us the wrong pizza for free as well. I think before they opened, they should orient their staffs on the foods that they will be offering and how to take orders properly. The waiting staff were all over the place. Different people are coming to our table to serve so the orders...
Read moreThe service from the kitchen is always extremely slow. So often they are missing items on the menu. The mushroom soup is disgusting. The entire bowl of soup had like three slices of canned mushrooms. The croutons were obviously stale and old, and the broth tasted like dish soap. The single serve Ceasar was underwhelming. Never coming back.
Update Aug 18: the manager responded right away and promised to carefully train the cooks in proper soup preparation. They are currently making me a complimentary pizza. Wow, great...
Read moreI liked the Supreme Pizza and if you'll order some make sure to get the stuffed one. Eat it hot, 'coz if you'll wait, it will not be yummy anymore. I didn't like the chicken 'coz for me the breading is so salty. We also didn't get the service that we like. We keep on raising our hands already so we can order, but the staffs are ignoring us. They only gave us two pieces of tissues, even though we're three and they didn't give my partner his own plate. They didn't even bother to...
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