Army Navy - Visayas Ave. — Restaurant in Quezon City

Since it's still pretty early in the morning, there aren't a lot of opened restos and cafes near my area. I was biking along Visayas ave when I decided that Ill eat at the first restaurant or food joint the is open, and that happens to be Army Navy. The Chipotle Crispy Chicken Sandwich caught my attention as it is posted on the wall near the counter. I guess it's a new product, so I tried it. I ordered one with extra cheese and for the drinks, Iced tea. I really do lovetheir iced tea, as it tastes like real brewed tea infused with lemon and honey. It leaves a slightly bitter after taste which makes it, for me, legit than the House Blend (this is just improved nestea iced tea) sold in other restaurants. As for the main focus of this review, the Chipotle Crispy Chicken Sandwich was a downer. the fact that the chicken fillet is dry, very bland, and not seasoned very well. The chipotle sauce doesn't save the chicken fillet and the sandwich itself as well. I had to put hotsauce and a lot of black pepper just to satisfy my taste. Ill take KFC's Chili Cheese over this anytime. Just don't try the chicken sandwich, but Burgers are...

Ordered food at 9:26am, it's already 11:30am and still NO delivery despite two follow-ups. Very poor service. I will no longer consider ordering from this store in the near future. Too bad, I order from them several times a year. (update) 11:34am the store manager called me to apologise because the order was overlooked, offered complimentary item and waived the delivery fee, said delivery will be in 15-30 minutes. (update2) 11:48am manager texted me that the rider is on the way. (update3) delivery arrived 11:53am. This should be 1 star review but added another for some service recovery effort (this could have been a 4 star if they instead gave a 50% off or the equivalent value of my total order). I do not want the manager or crew to be fired or suspended for this, We are only human. But use this incident as a way to improve operations, communications and coordination between call center, the store, and staff within the store. I would have attached the receipt as proof buy they wrote my name, number and address...

Well let's start off with a place that prides themselves on Burritos might be a good start if they learn what one is ... Next problem is when I order something I kinda expect them to know what it is they serve. If a place has an item listed as such and you are given something completely different that does not make a customer happy. The price point for the food you really think this place could at the very least be able to create a menu that reflects the actual items you are buying. I was half tempted to send it all back and tell them to learn the items they claim to sell. On another side note the food was not horrible it was decent I would give it a 5 oit of 10 just not at all what was ordered. Again for the price point it is very sad that they don't know the correct words to use and in turn don't even have what it is you bought. I think it could be a lot better if they had a new person going over the menu and...