We decided to try this because of good reviews and advertisements. We went here before 8pm, they were open until 11. Unfortunately we did not have reservation so we asked the guard on duty (who was receiving customers) if we can be accommodated. He did not give exact time but ensured that there are tables for walk-ins that would be vacant in a while (since maximum time should be 2 hours). We went inside and waited until past 9pm but still no table was available (take note that we asked staff if there are tables that will be due after 2 hours and they did not give an answer). Anyway, we asked what will happen since we won't be able to consume 2 hours before closing time and we were very surprised that the staff suggested that we order everything one time to maximize our payment since their last call for order is at 10:30. Imagine, we waited more than an hour, and we were told there will be vacant tables soon but didn't know the exact time so it seems customers have unlimited time to eat and then we will be on a rush if we will push through. Ending, we took a grab to Jiang Nan in Hemady (24 hours open) and their services were superb. Did not wait that long despite the queue since they were really organized. So overall, this Rolling Panda sucks in customer service and organization. Do not eat here if you don't have reservation.