BNK Cafe & Resto - Budbod ni Nanay Kaling — Restaurant in Rizal

Dear BNK Restau Management,

I am writing to express my outrage and utter disappointment regarding the appalling experience my group endured at your restaurant on August 3 around 5:30 PM. What was supposed to be a simple dinner turned into a series of frustrating, disrespectful, and frankly disturbing events.

Rude Staff Behavior From the start, Crew #1 Angelica was extremely rude. When one of my companions was simply clarifying our order, she snapped in a harsh tone: “Huwag na ulitin ang nasabi na, nakalista na.” This kind of attitude is unacceptable and unprofessional.

Unexplained Delays We waited 40 minutes for our food before following up. Only then did Crew #2 inform us that the bangus dish takes one hour to prepare — something that should have been disclosed when we ordered. When we asked how much longer we’d have to wait, we were casually told “20 minutes na lang po.” This lack of transparency and disregard for our time was infuriating.

Service Water Delay Even a simple request for service water took 15 minutes to fulfill. This is basic hospitality, and the delay was just another sign of poor service.

Cold Food & Unsafe Serving Three of us ordered sizzling plates, and shockingly, the dishes were so hot we couldn’t even touch them — yet the food itself was ice cold. One dish was a Hungarian sausage that looked like it was just thrown on top, without any gravy, which we know should be included based on our previous visits (we’ve dined here more than three times). Even the pares was served cold. This is unacceptable and raises serious concerns about food safety and preparation standards.

Unli Rice Delay Some of us ordered unli rice, but had to wait over 5 minutes just to request a refill. Again, this shows a lack of attentiveness and efficiency.

Bangus Order Mishandled The person who ordered the bangus was the only one still waiting after more than an hour. Then Crew #3 approached and asked if they could change the order — at that point, we demanded to speak with a manager. It was outrageous to wait that long only to be asked to switch dishes.

No Manager Available To our disbelief, no manager was on duty. Only a supervisor spoke with us, which was deeply disappointing given the severity of the situation.

Health Hazard – Cockroach in Water Bottle And finally — the most horrifying part of our visit. When we opened a bottled water, a live cockroach crawled out from under the lid. Yes, a live insect. This is not just disgusting — it’s a serious health violation. We have photo evidence of this incident. It was the final straw in an already disastrous experience.

This was, without exaggeration, one of the worst dining experiences we’ve ever had. The combination of rude staff, cold food, long delays, poor communication, and a literal cockroach in our drink is beyond unacceptable.

We demand a formal apology and a full investigation into this incident. Your staff needs retraining, your kitchen needs inspection, and your management needs to take accountability. We trusted your establishment based on past visits — but after this, we are seriously reconsidering...

Last night me and my friends went on a roadtrip from Antips to Tanay - and we decided to stop by this place to kami to eat for awhile and the entire time we were there we were literally being clowned by the servers and everything Redflags

• We thought na we could go cashless kasi malaking establishment nanan sila, lahat kami naka gash lang or card (wala silang card reader, so naghulog kami ng coins sa vendowifi nila, teh pinaparinggan na kami agad dun like promise di namin tatakbuhan yan and we were very kind during the entire process

•When the food was served walang binigay na utensils or anything, tapos kapag nagsasabi kami literally nagpaparinig sila, and they were acting like they couldn't hear anything at all! We had to repeat our words like 3-4 times, mind you it was already 1 am and we were very close to the counter and the servers so it was impossible that they couldn't hear us. And while we were there the servers were literally cussing at each other, making snarky remarks and everything. Plus when we were given the utensils na sobrang daming binigay na plate and everything (which we didn't asked for, legit isang fork lang hiningi namin for the cake and spoon and fork for the tapa na binigay na, also we didn't have anything shareable kaya di ko gets yung sobrang daming spoons and plates)

It wasn't an enjoyable experience overall, I wouldn't recommend it - especially if u just want to have a fun time with your friends. Yes we do have our faults too, we were too assured that we could go cashless, we even paid for vendowifi and everything just so we could pay effortlessly. Hindi sila tumatanggap ng online...

During our recent trip to Tanay, we stumbled upon BNK purely by chance—and what a gem it turned out to be! After a morning of sightseeing, we were looking for a place to rest and grab a hearty meal. The warm, inviting vibe of BNK caught our eye, so we decided to give it a try.

From the moment we walked in, the staff welcomed us with genuine smiles and friendly greetings, making us feel instantly at home. The place had such a cozy and relaxing atmosphere that it felt like the perfect spot to unwind after exploring the area.

When our food arrived, we were blown away. Every dish was bursting with flavor—clearly made with fresh ingredients and a lot of love. It’s rare to find a place where everything you order tastes amazing, but BNK pulled it off effortlessly. We found ourselves savoring every bite, and even after we were full, we couldn’t resist “just one more forkful.”

What made the experience even better was how attentive and accommodating the staff were. They checked in just the right amount—never intrusive, but always ready to assist or offer a recommendation. You could tell they genuinely cared about their customers enjoying the food and the overall experience.

BNK is more than just a restaurant—it’s the kind of place you remember long after your trip. If you’re ever in Tanay, do yourself a favor and make this a must-stop on your itinerary. Delicious food, warm people, and a welcoming atmosphere… BNK has it all. We’ll definitely be...