Today, we ate lunch here after a trip at Pinto Art Museum. My daughter ordered her favorite dish, sizzling sisig and crab rice, along with other dishes for us, adults. Fan ako ng Gerry’s Grill and have visited most of their branches here in manila when I come home, even their branch in California. Dito sa Robinson’s Antipolo, my first and probably, my last!!!

We asked the leftovers to be wrapped to take home. We had other places to go so when we reached home, my 10 year old daughter who is type 1 diabetic, asked for her sisig. When we opened the take away bag, all dishes were mixed together - rice, crab rice, sisig, grilled pusit and pinakbet! Parang pagkain ng hayop! Ano akala nila sa amin, mga baboy?!!!

I was fuming mad! Tumaas talaga blood pressure ko! Sugod kami sa antipolo. Money is not an issue! What is upsetting is that I paid for the service and service charge tapos nag-tip pa ako, yet ganito customer service marereceive ko! And the worst part is, ang anak ko, she was so disappointed.

I commend PM shift Manager Winnie who was so understanding and accommodating. I apologized for my outburst pero I wasn’t able to hide my anger. No questions asked, they refunded me my bill. Although she offered me a take away, sabi ko, hindi na. Request ko lang, have to train their staff coz if not, it will ruin their image.

Good luck sa nag wrap ng food, may CCTV sa kitchen. Next time, be mindful. Kahit naman siguro sino, maiinis makita na yung pinabalot Mo food, pinaghahalo halo!

Thanks, Ms Winnie for handling the issue well. I have come personally, hindi naman ako nag iskandalo, but apologies narinig ng ibang customers.

See photos uploaded by my daughter JailynPaige Fern.