Kenny Rogers Roasters- Robinson Starmills — Restaurant in San Fernando

this particular location is surely declining on all fronts in recent months.

on my last dine-in experience, which was just 3 days ago we ordered 2 separate meals, and then something larger to share.

they didn't have ingredients to make 2 of the meals my friend and i initially wanted to order.

ok, fine. we were fine to adapt and ordered something else for my friend.

my meal was ....ok. but i did notice a decline in quality compared to the last 2 times i ordered what i normally would over the last few months.

as it turned out, the second meal (for my friend) that i thought was placed to order ended up being completely forgotten about.

about 10 minutes after being seated, i received my meal and a few side dishes. But after another 10 minutes of waiting and sharing what i ordered for myself and the larger mealed to share, we realized that my friend's orderfor thesmselves was yet to be served to us. when i reminded the wait staff of it, they did seem to acknowledge it. but then when i followed up on the order 10 minutes later after that, i brought it to the attention of the wait staff. they apparently neglected to have the order placed at all! so quickly, we paid the bill, and left quickly.

definitely seen a decline in dining patrons over the past few months. so it's no mystery to me why.

if management maintains that level of service, that particular location will be closed down...

Everything you want to order isn't available, then why the hell are they on the menu?!? Can't you guys cook it? Even fast food restaurants have better service, atleast they say they'll you'll have to wait for a specific item since it isn't in stock since it'll be cooked. Atmosphere is pretty bad too, there are specific tables that are colder and get a lot more air, weird set up. Would not recommend at all, lazy staff, bad service, and mid atmosphere. Go somewhere else or a...

The service at this Kenny Rogers location was by far the best we've ever experienced. The food was good as always. We've never been offered additional gravy at various locations in the past. Someone came to our table and asked if we needed approval gravy which was very nice. Excellent experience,...