Jollibee - Greenhills Shopping Center — Restaurant in San Juan

TLDR: Rude and unprofessional behavior of the manager. August 8, 2025. 7pm.

Posting just for the service since I decided not to wait any longer for them to take my/our order.

We thought eating here would be less hassled since the line was short when we arrived. There was a crew who was taking customers order and writing it in order slip. I was second in line and ready to order as the customer before me walked off with their food. That crew wasn’t able to provide an order slip as he is still assisting the other customer.

Then when it’s my turn. The manager (blue uniform) asked me for my order slip, which I do not have. She rudely told me that order slip is needed and get one. Then she proceeds on taking the order slip to the customer on another lane.

This unprofessional behavior did not sit right with me but I let it go.

I got the order slip while I am still in line. Our line wasn’t attended for around 10-15 minutes!

Until we decided to find another food store.

This isn’t the first time this kind of bad experience happened. That’s why I decided to do...

I hate to say this but some crew members at this Jollibee branch have zero knowledge about customer service, and they knew nothing about urgency. Imagine, they told me at the counter that I need to wait for 15-18 minutes to prepare for my order (palabok with chicken), but it took them more than 30 minutes or less to serve it. My friends have finished their meals but my order has been delayed. Teach the staff “Joy” to be “JOYful”, she isn’t true to her name. I feel, she is not happy about what she’s doing. Train your staff because only at this branch that I felt intentionally...

worst jollibee ive been to so far in my life. my order of 2 piece chicken and chicken nuggets took so long and they were even confused with my order. meanwhile other people on the line were getting my same order on the spot while i waited for my order. im so disappointed. this one waiter was so unprofessional giving me an attitude while i kept my polite composure the entire time. laughing with her colleagues that she got my order number wrong. please improve your...