Samgyupsalamat Sto Tomas Batangas — Restaurant in Santo Tomas

Food is okay, but it can't compensate how bad the service is. It's like the crew were actively avoiding the customers. Asking for anything takes forever. When you call a crew over, they would look straight ahead, avoiding looking at your raised hand, pretending as if they don't have peripheral views and you are out of their sight when you're obviously not.

Be prepared to have your hand raised for at least 3-4 times before they attend to you. Politeness doesn't work here. If you're soft spoken, they won't pay attention. It's quite embarassing having to verbally say "pahingi pong..." in a loud voice just so they'd look your way. It's understandable if they were so busy and the crew were visibly overwhelmed but you can literally see them gathering around the food station, pretending to be doing something, and customers can hear them very audibly laughingp and chatting in the kitchen for long periods of time.

Then when you request for something, expect to wait at least 10 to 40 minutes for each request to be fulfilled. We couldn't enjoy the experience because it was so frustrating trying to interact with the crew. We came as a family of 15, occupying 4 tables, and it took us almost 3 hours to finish just 3 servings each table because of how slow and snub the crew are. Lastly, the last portion of pork meat served to us were old and chewy. It was quite disgusting.

I hope the management does something to fix this issue. People go to KBBQs not only for the food, but also for experience. I would never go back to this branch. There are small local kbbqs that give better service than them. I've been to their BGC and Makati branches and had an absolute great time so I gave this branch a chance, but boy was I disappointed. I can only hope for improvement, but hope is so little that I don't think I'd be willing...

The meat doesn’t taste like it’s grilled using coal at all even though they DO use coal. We had to follow up three times for our supposedly third and last round of order (meat). We ended up just leaving out of frustration. We understand the delay for our first few requests due to the number of people dining at that time but it didn’t make sense after we saw the crews just casually hanging around, laughing with each other when we STILL have...

Idk if it's their style to make customers consume less meat but their service is slow and sloppy. Takes ages before they refill your stuff, though the crew is nice enough. I like the ambience of the place, too. I hope they improve their service and even the food so they may have an upperhand from...