Starbucks Maharlika Highway Sto. Tomas Drive-Thru — Restaurant in Santo Tomas

March 23, 2025 – A Disappointing Experience at Starbucks Santo Tomas

Before heading to Cavite for a birthday party, my family decided to stop by Starbucks in Santo Tomas. As we were about to enter, we noticed a Grab driver standing outside, drenched in sweat. It was scorching hot, and we arrived around 12:35 PM—I even have the receipt to prove it.

I approached the driver and told him, “Kuya, you can go inside, it’s too hot out here.” But he responded, “No ma’am, we’re not allowed inside.”

Confused, I asked the security guard if this was true, and he simply confirmed it without explanation. When I got to the cashier, I asked again why delivery drivers weren’t allowed inside, and she said it was Starbucks’ policy. I couldn’t believe it—there were no customers inside, yet they couldn’t even allow him in for a few minutes to cool off.

After placing my order, I waited by the side, and a manager eventually approached me, saying, “Hi ma’am, I heard you had concerns.”

I explained my frustration, acknowledging that this might not be the conversation she expected on a Sunday, but I couldn’t ignore how unfair this was. She told me, “Ma’am, they’re actually allowed inside, but we try to limit the number of people when it’s busy.”

I gestured around the empty café and said, “Look, there’s literally no one here.”

I then pointed out that both the security guard and cashier explicitly told me that delivery drivers were not allowed inside. She kept apologizing, but I told her, “You don’t owe me an apology. You owe that man an apology.”

These drivers help businesses like Starbucks thrive—they deserve at least a little compassion. Instead of making them wait outside in extreme heat, why not let them step in for a moment?

She continued to apologize as she handed me my drink. I reassured her, “Don’t worry, I’m not here to make a scene on social media, but I will give honest feedback.”

I rarely complain, but this situation really struck me. At the very least, businesses should show some basic decency. Starbucks Santo Tomas, you failed...

I was attended to properly by all staff especially the head. I have concerns about my "expired " Starbucks cards. I was assisted from refund of remaining card balance to transfer of 100 and up balance on old cards to new cards. I was also attended properly on my food purchases. They missed to provide 1 straw as I had 3 drinks to go. No big deal because my family had the meals at home and we have reusable straws. Thank you, Starbucks Lifestyle strip, Sto...

We usually go here for our board meetings bec. it is near the center of region 4a. From different provinces the place is easily accessible via bus or private car. You have lots of choices of places to eat in the vicinity. There is Jollibee, Rose and Grace garden restaurant, Yellow cab, and other eateries. After your meeting every body goes each of their separate ways going home. Buses going to Quezon, Cavite, and Laguna pass through...