Bulalo Capital Main (KTV Resto) — Restaurant in Tagaytay

The experience my group had during our recent visit to your restaurant in Tagaytay. We went there excited for a quick bulalo food trip, and while we initially enjoyed our meal, the situation took a very unpleasant turn.

We ordered a variety of dishes including sisig, chopsuey, tawilis, and bulalo. The food was decent, but as we were nearing the end of our bulalo, we noticed a used piece of aluminum foil in the soup. This was not only a huge shock but also very concerning from a hygiene standpoint, as it raised serious questions about the cleanliness and food safety practices at your establishment.

We immediately brought this to the attention of your staff, expecting at least an apology or some form of resolution. Unfortunately, to our surprise, no sincere apology was offered, nor were any efforts made to address the issue or offer any compensation. It was very disheartening to see how the situation was handled with complete disregard for the customer experience.

As a food business, maintaining high standards of sanitation and ensuring that all dishes are served in a safe and clean manner should be a priority. This incident has left us with a negative impression of Bulalo Capital, and I sincerely hope you take this feedback seriously and make necessary improvements to avoid such issues in the future.

We left the restaurant feeling very unsatisfied, not because of the food itself, but because of the lack of professionalism in addressing a serious concern. I trust you will take this matter to heart and make sure this doesn’t happen to...

NOT COMING BACK EVER AGAIN. We went here last July 09 around 1:30pm and there were 9 of us. We reserved ourselves with the attendant on the entrance and even asked our phone number to call us when there is available table. After waiting for 30mins we came back and there's no table then we waited again up to an hour but when I came back to the entrance the attendant was already gone and there were walk-ins catered so where was the lady in charge for reservations that even asked our phone number to call? she's gone. then I asked the waiter if there are any available tables then he gave us like it didn't cost a minute for us to be prepared on a table. So it's like we've waited almost 1 hour and a half to be exact then be catered like no reservations for just a minute. Worst service ever! Not only that but also when we ordered their combo for about 3.5k php for like we waited 45minutes and few follow-ups they didn't even said the sisig was not available while we were ordering and when all our food was already served that was the time they said it wasn't available and we chose other options like lechon kawali which was very dry and already cold. We'll not definitely come back here never again and will not recommend stay away from this establishment worst of the worst service if there's a word for that. Have to also note there was no receipt given but only a docket which is not an...

I went here last Thursday for our Anniversary lunch. Staffs were approachable and assisted us to our seats. Btw I ordered Bulalo, sisig and Crispy kangkong. My fiance handed me the bulalo and tasted it. It was good BUT in the middle of our lunch he scooped a worm from our Bulalo which was a 1 inch long. I called the waiter and pointed out the worm and he just said, "wait lang po maam", he went back with something that I clearly assumed that he will be just getting the worm out of the bulalo. (Yuck) and then there! I said you should replace it. You dont expect us to eat that after what we saw. That was the only time he took it to the kitchen and replaced it. But then again who would trust to eat the new one after all. I ended up losing my appetite. And had the rest of the food to take out with the new bulalo that they still charged on our bill. The manager just waive the service charge which I dont find resolving the concern. Since I had this stomach ache since after we went there until Friday. I tried reaching out the page to assist me with their customer service team which they just seen the message without responding. I opted to do it first since it was a hassle to go back since we were from Manila. Since I haven't received any response from them I just shared nalang my feedback here so people would be careful mostly to those who bring their children. Not a safe...