Restauracja NOVA Sopot — Restaurant in Sopot

We, a party of 2, unfortunately like quite a few 1 star reviewers before, also share similar experience with the customer service and the main server.

We were rudely refused a request for switching our table with a reason given that the service would have to disinfect our current table by just swiping it with a detergent, and it was apparently to much of a hassle, and also, the other table (the one we wanted) was for more than 2 people, we were told, so we as a couple could not switch. Then 4 min later the table was given to a different couple, so in the end it was occupied by just 2 people, I can't really see what did the server gain by fighting us on this one, just lost future revisiting customers. We asked politely and we were refused rudely, not even 'sorry'. Preposterous.

Generally I was under the impression that being customer facing was unheard-of at the establishment, and choosing to refuse in a rude manner was the preferred practice, instead of doing it politely.

They are a smallish restaurant and they probably make a huge chunk of their money on 5+ party reservations so they don't really care for individual customers, so if you are just a couple wandering through tiny Sopot alleys avoid this place.

The food was average, correct at best, which was a bit of a downer, because by having the main server holding himself in such a high regard one would expect the place to have at least 1 Michelin star, sadly disappointed there, nothing more than your regular restaurant in Sopot, and at Nova for what you are getting it was a bit on the pricey side really, just a regular fish dinner, save your money and go to Billy's near the Sopot Pier, Ferber or Deska, places that care for customers equally, and also provide much better experience.

Also as of 08.2021only nonalcoholic wine, and beer also 0% on the menu at the moment.

Thankfully there are so many different places to choose from in Sopot, enjoy...

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