I used to be a regular customer of theirs since moving to Szczecin. I would order bagels about once or twice a month, especially when I had friends over, telling them that they must absolutely try this place. Each time, I would order 3 bagels (one for myself, another for my friend and one for later).
Their bagels are pricy yet good enough to justify the price (I am Norwegian so I can better afford it than most of the locals). Hence why I was a regular customer. Due to the prices, I considered ordering bagles more like a treat.
Another drawback beside the price was their waiting time. You would have to wait over 1 hour and up towards 1.5 hours for your order to be delivered to your home. However, this was something I could deal with as I would just make sure to place my order way in advance to accommodate for this disadvantage.
What made me severe all ties with this institution was the fact that they cancelled my order and never returned me my money which was a substantial sum in the amount of 18 euros for 3 bagels (I already mentioned that they are pricy).
When placing my order, I had accidentally omitted the number of my flat (they did have my apartment number and email address to contact me). So when I called them after passed 2 hours (because it is not uncommon to have to wait this long), they just informed me – angrily – that the order had been cancelled.
When a company unilaterally decides to cancel your order, it is established practice that they also return the money to the customer (or at least part of it to cover some expenses such as delivery etc.) since they also keep the product. At least that is how it works in the rest of the world.
Because otherwise, I would have gladly paid a surcharge for a new delivery or even headed down to the shop myself to pick up my order. However, they did not offer such an option or any alternative ones for that matter, instead just rudely cancelling my order (they need to work a little on their customer service). That is why I laid this case to rest on a hungry stomach.
However, when I realised that the money had not been returned to my account, I called them again later and they told me that they would keep it. I tried to explain to them that 'cancelling' an order implies at least a partial refund, but they would have none of it.
Since I had paid for the order and they were in possession of it, it is their duty to propose various options on how to solve this simple mishap. They had the opportunity to do so, but chose instead to cancel my order. Omitting a detail from the address is not that uncommon when ordering online and there are multiple ways in which to deal with such situations.
Despite repeated attempts, I never received my 18 euros back. I am very disappointed by their lack of professionalism, rudeness and, not least,...
Read moreSome might say it's just a bun with a filling and garnish. Some might say it's a good breakfast or lunch. But that's like saying nothing at all. Those "buns" are not just some lunch or fast-breaking snack. These are Bagels! And Bagels—I will have you know—with a capital B.
King Jan's Bagels are freshly baked with a rich, and savory flavor. They are the best bagel buns out there. Even though like all bagels, they're made with a combination of flour, yeast, salt, and malt, and boiled in a sweet syrup before being baked in the oven, The King Jan's contain unprecedented love and dedication. This gives the bagel a glossy, slightly sweet crust and a soft, moist interior. Toppings such as sesame seeds, poppy seeds, or coarse salt add an extra layer of flavor and texture to this royal bagel bun. And that is just the bread part.
What comes after you clear the gluten gates is an adventure of tremendous proportions. Every ingredient is hand selected and placed with a purpose. The veg is always fresh as if just picked from a local organic farm. The cheeses are the exact amount of sweet, savory, and chewy. The selection of protein (tofu, seitan, eggs, fish, meets – I mean, they have it all) will satisfy even the fussiest taste palette. And the entirety is completed with the perfectly balanced garnish. It’s glorious! Truly king worthy.
Not sure yet? Well… The staff is the type of people you want to have around the morning after a serious Saturday night. They will be patient with your lack of decisiveness, while reading your mind, and narrowing down the vast menu choice to the exact sweet spot your party-torn body, and soul need. They are just lovely.
And the pastries! Don’t get me started on the pastries. I mean, honestly! You can dislike a sweet bun (ie. drożdżówka) but Theirs is on a totally different level. The heavenly, sweet creaminess combined with a refreshing fruity zest is like a solid dose of Xanax before an end-of-year budget meeting. Top it off with rich, dark roast coffee and you’re golden.
There is no queue long enough to stop me from getting me some of that bagel superiority. Trust me it’s...
Read moreThis is really a unique place: a perfect stop for breakfast, lunch, or dinner (of course, if eating bagels for dinner is OK with you.)
The bagels are exactly as you would find in New York or elsewhere in the United States, which is rare because... bagels are nearly impossible to find in Poland.
But it doesn't stop there - the selection is large and very diverse. You will have a hard time finding bagels like these even in the most trendy cafe's in the West.
Best of all, they are very knowledgeable on their products, and have options for vegans/vegetarians. And not some crappy salad as most restaurants leave for people who don't eat meat, but wonderful bagels full of fresh greens and cheeses. Yum!
The service is very nice and best described as "chill." While in literally every other restaurant in Poland you will be treated formally, here you are refreshingly welcomed with a "Cześć" (not the "Dzień dobry" honorific, like you would hear from your grandmother.) Also a perfect spot if you are hungry, because you get your meal quick.
The drink options will also surprise you, with fresh juices and lemonades that are perfect on a warm summer...
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