McDonald's — Restaurant in Warsaw

A 5-star experience — if you enjoy waiting forever and getting the wrong drink. Seriously, how does it take 30 minutes to make two coffees at McDonald’s? It’s coffee, not a 7-course meal. First, they gave us just one, and when we politely asked three times where the second one was, we were treated like we were invisible. No update. No apology. Just blank stares and silence.

And the grand finale? The second coffee finally showed up — except it wasn’t ours. We had ordered a Flat White with lactose-free milk (not that complicated), and they gave us some bitter, random cappuccino. So not only did we wait half an hour, but we didn’t even get what we asked for.

The whole thing felt like a masterclass in how not to run a customer-facing business. Unfriendly staff, chaotic service, zero care. We left irritated, disappointed, and caffeine-deprived....

We finally found McDonald’s breakfasts after a long time! Since the start of the war in Ukraine, they disappeared and haven’t returned. Even in other countries, we couldn’t find them—maybe we just arrived too late. But in Poland, we finally got lucky. While passing through, we stopped at the McDonald’s in the train station, which is located underground. There’s an elevator, which is great, but the seating is mostly high bar tables and chairs, making it uncomfortable if you prefer to sit normally while eating. There were no regular tables. Also, there were no restrooms available; you have to use the paid ones at the station, which was disappointing since we expected McDonald’s to have its own facilities. Overall, this particular location didn’t meet the usual high standards of the company. However, the breakfast made up for all the...

The place is very cramped and dirty, with tables full of food rests and trash. There is no hand disinfection or even napkins(!) available.

I can kind of understand the lack of a toilet considering the location, although it’s already a stretch, but the lack of napkins is inexcusable (as is lack of disinfectant, and of cleaning staff).

One of our colas was barely over half full, and the lid was sloppily smacked onto the cup. We ordered a cola zero and an original cola, but we didn’t know which one was which since they weren’t marked.

In the bag there were no napkins either, no ketchup, and the fries were not adequately salted. The burgers were packed directly into paper boxes and not wrapped in paper, which made holding them very problematic, considering the lack of possibility of washing or even...