Restauracja Wierzbowa 15 — Restaurant in Wrocław

I was really looking forward to going to this restaurant. I had been staying at the hotel a couple of days and on my last day I decided that we wanted a fine dining experience in the hotel restaurant.

The food was absolutely amazing - complements to the chef.

Unfortunately for us, the service was nowhere near the Chefs level. We ordered the set Easter menu. It started well. We were greeted, asked what drink we wanted to drink and along the drinks came.

My wife and I were celebrating the first anniversary of our wedding, I said to her, let’s just enjoy the dinner and drink lots of wine.

Unfortunately the waitress never came back, apart from dropping the next course off. I had to stop her as she was dropping the second course off to ask for more wine. An attentive waitress would have seen that both of our glasses were empty.

We were also never offered water.

At the end of the food the waitress was nowhere to be seen.

After 10-15mins of waiting i lost my patience and walked towards the kitchen. All of a sudden I had some attention. When the bill was brought I asked the waitress why we were not offered water or more wine throughout the meal. The reason given was that we had a set menu. She also said that she had asked us several times if we needed anything. This never happened.

To make matters worse we could see another waiter giving tremendous service to a table across the way, and that is what I was expecting from our experience.

My wife speaks fluent Polish, I am a native English speaker. As we left, my wife told me that the waitress went straight to the manager and started gossiping.

I waited by the door in case the manager wanted to come and apologise for this.

It didn’t happen, and we...

I’ll start from the good things: the restaurant is brand new, nicely designed and quiet. Fresh flowers, good cutlery and lighting. The food we ordered wasn’t so bad BUT here start what I didn’t like: the avocado and the vegetables that accompanied our main were not mature enough. The avocado was hard rock and the broccoli too. I just left a fork in it SO that maybe they would understand when getting the dish back… they didn’t. When I told them about it they were sorry but nothing was done to remediate to my complain. I can fairly say only half of the dish was eaten because clearly I couldn’t eat those hard (not mature) vegetables. Service is attentive and polite. The PRICE to be in wroclaw is out of target. All the food cost is high and something cost more than in luxury hotels in Italy and France, this to me is a nono also because I’ve been hanging at main competitor 5 stars hotels restaurants and the price was around 30% cheaper. Last ultra nono? They charge service. I was charged 10% service on a 450zl lunch with hard vegetables like we aren’t in wroclaw but in Saint Tropez, Mykonos or Miami. Personally I always leave tip to the waiters if the service is good, charging a service charge was just pretentious as it’s not mandatory. (when the food is so so but u want to appear top). I hardly doubt, not having found the food stunning and the right attention to customer issues that I would ever go back to have dinner there. You can go to the best wroclaw restaurants...

I had a fantastic dining experience at Wierzbowa 15! The food was delicious, and the atmosphere was cozy and inviting. What truly made the evening special was the exceptional service provided by the lovely waitress, Sofia. She was incredibly helpful and friendly, making our visit even more enjoyable. I highly recommend this restaurant, and I can't wait to return for another...