Flamingo Room by tashas Riyadh — Restaurant in Riyadh Region

I’ve been a loyal customer of Flamingo Room and have always considered it my go-to spot whenever I visit Al Bujairi Terrace. Unfortunately, my most recent visit on March 31, 2025, was the worst dining experience I’ve ever had—and sadly, it will be my last.

While seated inside with friends, I asked the General Manager, Roberto, about the possibility of moving to an outdoor table. I explained that I had already asked three different waiters and didn’t get a clear answer, which is why I turned to him for proper guidance. Instead of assisting, he walked past my table and replied dismissively with, “Not now, I will see later.”

I stood up to respectfully let him know this wasn’t the right way to speak to a customer. His response was even more unacceptable: “I’m too busy for you. It’s Eid and I don’t have time for you,” followed by sarcastic remarks like “What do you want me to do?” and nonsensical mumbling in Italian. I was genuinely shocked by the level of unprofessionalism—especially coming from someone in a managerial position.

Although the assistant manager was extremely courteous and tried to make up for the situation by offering to cover the meal, I still paid the bill. I wasn’t looking for a free dish—I came for the experience I’ve always known Flamingo Room to offer. Sadly, what I got instead felt more like a fast food encounter than fine dining.

To make matters worse, the receptionist tried to justify the GM’s behavior by saying, “He’s Italian, and that’s how they talk.” As someone who has visited Italy, I can confidently say that’s not true. Regardless of where someone is from, working in Saudi Arabia means respecting Saudi culture and hospitality standards.

I’ve always enjoyed this place, but after this visit, I no longer feel welcomed or respected as a guest. Highly...

I had a disappointing experience at this restaurant. Despite explaining my recent spine surgery and requesting a chair change for comfort, the staff and manager, Gilberto, were unwilling to accommodate. Instead, they offered to change the table, insisting that altering the chair would disrupt their carefully curated decoration and table arrangement, leaving it mismatched with the rest. After an uncomfortable and awkward conversation, they finally agreed to change the chair. However, the initial resistance and lack of understanding regarding my needs left a sour taste. Customer comfort should always be a priority over aesthetic concerns.

After paying the bill and before leaving, I spoke privately with the manager and explained that the entire situation could have been easily avoided by simply changing the chair, sparing us the lengthy discussion. I also mentioned that I had read other comments from guests who experienced similar issues, such as being seated and then asked to change tables because it was the owner's favorite spot. I emphasized that such experiences would deter guests from returning. The manager responded by expressing sadness at the possibility of me not returning but stated that he must adhere to the strict directives of his superiors, who even monitor the positioning of the pillows closely.

This interaction further highlighted the disconnect between customer satisfaction and...

Our recent visit to Flamingo Room was extremely disappointing, despite the quality of the food.

We were seated indoors but requested to move outdoors. The staff told us it would take 15 minutes, but after 20 minutes, no one came to assist us—no menus, no drinks, nothing. When I approached the GM, Roberto, for help, he seemed rushed and dismissive. My wife asked for a drink, and before she could even finish her sentence, Roberto rudely interrupted, saying they didn’t have it. Please note that the other waiter did indeed bring us the drink!!!

I then noticed at least four empty but dirty tables outside, so I asked again about moving. The response was vague, and we waited another 30 minutes before following up. By this point, our food arrived at the indoor table, and when I asked how we were supposed to move if we were already eating, there was no solution offered.

The service felt severely understaffed, and the lack of care from the GM was particularly upsetting. While Noah attempted to salvage the night with a complimentary dessert, the damage was already done.

It’s a shame that such great food is overshadowed by such poor service. Unfortunately, this will be our last visit to Flamingo Room Riyadh. " This is an updated comment, they asked me for my number to understand what happened but, it has been almost 2 weeks and...