Restaurant 'Kaiser' — Restaurant in Rogaška Slatina

Returned for the good experience, left disappointed.

I came back to this café because I had a lovely experience. Unfortunately, this visit was the opposite. The service was indifferent, no smile, no friendly words. The blonde waitress was extremely attentive to a table of foreign tourists, but completely ignored me, a grandmother with a baby and a stroller. When she brought my lemonade, she immediately asked for payment. Then it started to rain. There was no umbrella above my table, so I tried to move under a chestnut tree while holding my baby, pushing the stroller, and carrying my drink. The waitress rushed past me to the table with above mentioned tourists, checked on them kindly, and walked right by me without even looking, let alone offering help. It felt like guests were divided into categories: those who matter, and those who don’t. This time, I was clearly...

Sadly but this is straight 1.

This place is a shame for such a name. We went for a lunch after arriving to Rogaška.

The service was friendly but extremely slow and waitress was constantly forgetting orders from other tables too. For sausage and pasta we waited for 30mins and only 4tables were occupied. We drank first glass of wine while waiting to be served and ordered another glass after we got our meal and it was served after 20mins right after we finished eating.

We ordered homemade pasta with truffles and for 11€ we got supermarket bought pasta swimming in a tasteless soup of some cream and spices. Sorry to express myself as I will but maid would prepare better sauce.

+the wine glass was cracked

Definitely not WOW restaurant, we had much better...

Nad celotno izkušnjo sem bil precej razočaran. Na meniju, ki je bil objavljen na spletu, so bili navedeni pozdrav iz kuhinje, hladna predjed (goveji carpaccio z jastogovim repom in lososovim kaviarjem), juha (krompirjeva z zeleno in tartufi, prepeličje jajce in tartufov žličnik), glavna jed (srnin file v omaki črnega oreha s sirovim štrukljem in hruško) ter sladica (zlata čokoladna krogla z belo in temno čokoladno espumo, brownie in mangova krema). Postregli pa so govejo juho z žličniki, pozdrava iz kuhinje ni bilo. Ko je natakarica odnesla krožnike, sem jo opozoril, da meni ni pravi. Zagotovila je, da bo preverila (nato sem jo moral še dvakrat vprašati, če je preverila), a je zatem prinesla dunajski zrezek z ocvrtim krompirjem in mešano solato. Prineseno sem zavrnil. Nato so postregli to kar je na priloženih fotografijah. Hrana sicer ni bila slaba, je bila pa daleč od tiste, ki je navedena na meniju ali objavljena na fotografijah na spletni strani. Na spletni strani imajo zapisano »V restavraciji Kaiser vas postrežemo z najboljšimi jedmi, v katerih prepletamo tradicionalne recepte slovenske in mednarodne kuhinje s sodobnim pridihom. Če si želite kraljevskega razvajanja izpod prstov vrhunsko priznanih kuharskih mojstrov, ste na pravem naslovu. Za vas z dovršeno prefinjenostjo pripravljamo in z neizmerno mero ljubezni postrežemo sleherni osupljiv krožnik«. Moja izkušnja je bila daleč od teh obljub. Cene so sicer ugodne, a to ne bi smel biti razlog za takšen odnos. Glede negativne izkušnje sem se pritožil in dobil pojasnilo, da je za takšno stanje kriv COVID in izguba kadra. To popolnoma razumem, a bi bil lahko kljub temu na spletu meni posodobljen. V primeru, da bi vedel, kaj ponujajo, se ne bi pripeljal iz Ljubljane izključno na kosilo. Restavracija je dostopna z invalidskim vozičkom, toaletni prostori pa žal ne. Prav tako tudi v celotnem hotelu ni niti enih invalidskih toaletnih prostorov, so pa v sobah, ki za enodnevne obiskovalce seveda...