Debonairs Pizza Trade Route Mall — Restaurant in Gauteng

I'm extremely disappointed with the service I received from Debonairs on 1 November 2024 We ordered pizza at 7 pm, but what followed was a night of frustration and disappointment.

Despite waiting patiently for over an hour, with no communication from Debonairs regarding delays, our pizza never arrived. We even went outside to wait, thinking it would arrive soon, but still, nothing. My 3-year-old son fell asleep hungry, and we eventually gave up and went to bed.

To add insult to injury, the pizza arrived at 9 pm, with no prior notification or apology. The delivery driver simply showed up, and when asked about the delay, claimed they were "very busy." The pizza was cold and undercooked, making the whole experience utterly unacceptable.

What's most disturbing is the complete lack of communication from Debonairs. No calls, no texts, no updates - nothing. As a customer, it's reasonable to expect some level of communication when there's a significant delay.

Debonairs, you failed us on every level. Poor communication, poor quality, and a complete disregard for customer...

Don't ever order They useless I ordered, and they treated me so badly 1 hour later, and they say, "Go sit and wait, we busy with customers? " ???? Am I not a customer Those ladies at the counter are damn rude, and I paid for my food! I'm not eating it for free You are not doing me any favour by this And I waited even after that, only for them to ignore me while I asked for help!!!

Don't ever make mistakes in ordering from this place Rather go down to another debonairs I hope debonairs reads this as this is bad for their brand image I really do hope this saves some of you guys It's a really big disappointment and sad I don't mind if there's mishaps or delays but with no apology or being treated so badly - this is out of the question Terrible service, and if there were any stars in the negative, they...

I just want to shout out Debonairs Pizza Trade Route. We do not have any delivery service in Lehae because our street names are not registered on Google maps, I've trued to register mine several times but it doesn't get approved.

I was shocked to find out that they deliver in my area, I had to meet the guy at the park as it is on the maps but I honestly do not mind as going all the way to the mall wasn't an option at that point.

I totally appreciate the effort, we are so close to the mall I feel we should be served but sadly we are not.

Thank you so much, your effort means the world to me.

My new go to take away when hunger and laziness...