KFC Irene Village — Restaurant in Gauteng

Two years ago I said that this KFC was the best one I've been to. It was a pleasure to be a customer here as the place was clean and neat, the service was friendly and fast and the quality of the food was on par.

I have been noticing the steady decline of this specific KFC since and had the misfortune of visiting here yesterday. I am utterly shocked at what this place has come to in terms of service and value. I ordered a Sweet Chilly Cheese Twister box meal and upon reaching the window for payment and collection, was (not) greeted by a woman who did not have the decency of looking in my direction, much less greet me. I confirmed my order and paid after which she instructed me inaudibly to "wait in the parking I will bring it". I replied "excuse me" and she repeated the rude instruction without explanation as to why. I assumed it was to help other patrons behind me and parked my vehicle. After approximately 5 minutes a different woman came to my car with a few orders and presented me with a Boxmaster. I indicated that the order was wrong, where after she just left without saying anything. At this point I left my vehicle and headed inside where I (at last) got the attention of an employee and confirmed what I ordered (I was not given a slip, which further presented an issue) she then collected my order and gave it to me without a drink (strawberry mojito sort of thing). I queried this and she went and made the drink saying that the person who took my order did not say I ordered a drink (it is included in the box meal order).

Upon opening the meal, the twister had about 50% of nothing before reaching the modest filling of a very small piece of chicken, lettuce and sauce. One of the two wings included was also unfathomably small and actually made me laugh out loud.

All things considered the level of service and value was disappointing and I would not advise anyone to visit this establishment until management has taken action to make improvements. I am planning on ordering from this KFC again before the 15th of December 2020 to verify if this was perhaps an isolated incident, however I strongly suspect that it was not, given the steady decline up to this point. If disappointed once more I will not be visiting again, and will advise the rest of my company's employees to avoid this KFC.

I believe this KFC is a victim of our country's disastrous labour market and the problem will persist because of the customer facing employees' disregard for their employer and the customers.

14 November 2022 - Update I visited this KFC again after a long time because I was in a hurry. I'm happy to report things have improved since...

This is by far the worst kfc I have experienced terrible service from. I once ordered via drive through and was told to park aside to wait for my order. I waited 47 minutes for the lady to bring my food. No apology whatsoever, instead she made an excuse that she didn't see me. Which was absurd as I kept my car lights on. I then gave up on them and used the castle hate branch instead.

This morning I decided to pass by to get zinger wings on my way to work and I'm extremely disappointed to that nothing has changed with this branch, except it's gotten worse. The zingers looked like chicken that was deepfried in oil without spice/crust. Not forgetting to mention that you'd be lucky to get chilli salt with your mean. Perhaps hiring a new team that's enthusiastic wouldn't be a bad idea If you want to gain your...

Unacceptable from the time order was placed. Was told 15 to 20 minutes wait. I was willing to wait, o Ordered Zinger wings as well was told the same. I said ok will wait. Only to discover that the meal I ordered was ready in less than 5 minutes. I was a bit surprised only to find out that after my mom and daughter ate , they had an awful reaction to the meal. My mom's face swelled beyond recognition. I Called immediately spoke to Clinton, who asked me to come see him as they were closed. I did. He was not there. I asked for the manager, a lady came out who looked like she just woke up. I explained. I don't think they got it. Would prefer speaking to Clinton who took my call in...