McDonald's Chilli on Top Drive-Thru — Restaurant in Gauteng

I always find going to the drive through that the food is much better than ordering online. Only issue I have is that they don't answer their phones, so now I have to drive there to find out whether they have spicy sauce in stock because a week ago I ordered food but had to get it without the sauce. The food isn't the same without that sauce, I even went to 2 different nearby branches that time to get it but supplier was out of stock and no one can tell us when the sauce is back. None of the stores answers their phones which is frustrating. I'm not ordering again without it as it just isnt the same.

So my ratings: Food is 3 star because of the sauce (can change back to 5 star) Service 2 star not answering calls and no clear explanations as when there would be stock again. Also the communication via the intercom is not great and they frequently miss items for the order, so I can't trust them ever to get it right the first time. Atmosphere is 2 as I absolutely despite mcdonalds drive throughway's and its even worse going inside, not to mention cleanliness is not great. The boxes in which your food is packed are often stained and the cupholders look like it was reused from the bins, looking into the kitchen staff not wearing gloves and hairnets when handling your food and general kitchen looks dirty.

On the more positive side, the staff here are friendly which is great and the only reason why...

I have experience the worst , service ever , I ordered 2 foldovers, on Saturday 23 August 2025, uber eats delivery the guy bought nothing like ordered he left when I checked the food , he was long gone, I had to use an uber pay extra money to take back the wrong order and get my order back , to my surprise the cashier was aware of the mistake made by the uber driver, but no one called me or send the uber drive back , I had to use an uber to get there since my car was at a car wash, when I get there the cashier told the Manager that he is aware he saw the 2 foldovers, my question is what was going to happen if I didn't go there, since no one did anything about the matter, clearly I was not going to get a call or get my correct order it was going to be a loss, ok the cashier package another order for me , and said sorry this was when I was there, the manager took my number and said he will personally call me with the name of the uber driver, to-date it's a Sunday afternoon clearly they were just getting rid of me, unfortunately I will not let this slide , I will escalate till it gets resolved, I deal with such...

What a bad experience from the cashier and her manager firstly was kept idling for more than 5 mins at the pay point not notified what was happening Later on cashier gave back my R200 not and asked if I had R50 not as my purchase value was R47.00 to which I gave to her Still the question built up with me still kept by the cashier drive thru window another more 10mins then was told R50 old note is not allowed in their shop I must give back my R200 not again to which I refused and asked for the shift manager to to come after which he never spoke to me just took the R50 note from the cashier went back inside without a word to me Another 5mins gone that's when he came back cashier cashed my money got my slip to proceed with my change. Ko apology from the manager just turned his back on me so I called him and explained exactly how incapacitated he was as he should have greeted and explained the details of the hold up Purely taken for a ride for being a customer at your shop by your staff how many more go thru this humiliation for no...