Nando's Parktown — Restaurant in Gauteng

We often order from Nando's in Parktown via UberEats. However, the service is inconsistent. Food is sometimes messily presented or cold on arrival. Tonight is the final straw though: A scheduled order took around 20 minutes to deliver because, only once the driver collected the order, were we told (via UberEats) that he was delivering another order on the way. "On the way" should mean in the same direction - NOT a 10-minute drive in the OPPOSITE direction! This is unacceptable!

While we understand why restaurants do this, it is poor service not to notify customers in advance - especially when the order is scheduled for later delivery. 2 delivery fees have been paid (1 per customer) but our food is cold by the time it arrives! Extremely...

I haven't visited this outlet in a while because their sevice levels are generally terrible but today thought to give it one more try. My order number was 013 but after waiting in the store for over half an hr to get it prepared I was even more disappointed when I got home to find that they had messed it up. I ordered a full chicken whole lemon and herb with some sides but a mild chicken cut into 8 portions was packed in my order. I don't know if I'm more disappointed in you or myself for thinking things might have improved and I have kids who cannot take spicy food so I have to prepare an alternative meal...

Do not ever order from the Nandos app. I order from them almost everyday for clients at work, every single time it comes 3-4 hours after I ordered, the app does not allow you to track the order ever, phoning the branch they are always rude and just say they don't know where the food is. Parktown and Rosebank branch have the same issues. I have been going through this with them for 6 months and this is a daily issue affecting our work, not one person has responded to my queries or complaints on the app. We will be taking our daily...