KFC Wilkoppies — Restaurant in Matlosana Local Municipality

KFC Wilkoppies is usually one of my go to places, but there’s been a significant decline in overall service and management at this location over the past year or so. They installed a generator a while back to help with loadshedding, which is great, but then failed to compensate for the increase in business during the loadshedding periods by hiring more employees. This has caused massive delays during those times, with the drive thru queue sometimes backed up all the way to the street. The staff they have in place are also detached, indifferent, and incompetent. Putting employees who can barely speak English at the drive thru window, constantly getting orders wrong (causing more delays) and no apologies when you finally get your food. They really need to do a better job of training their employees. This is not the expectation for fast food and...

I went to KFC to try the new Mega Strips Box. We ordered 2 boxes with extra drinks, and the wait time was short (about 5 minutes) and the staff were friendly.

The issue came with the sauces. Each box is supposed to come with 5 sauces (so 10 total), but we only got 2 big containers instead. When I went back inside, the staff explained they didn’t have all the sauces and gave me one more. While they were polite, it was frustrating that nobody mentioned this before we paid. It feels like something you should either be told upfront or get a discount for.

I also didn’t like that the sauces were in shared containers. We bought 2 boxes specifically to have our own meals, not to share.

That said, the food itself was really good, and the staff were friendly and helpful — but the lack of communication and proper packaging was...

We were disappointed with our last visit to KFC,waited extremely long in the queue.Asked for crushers-Sorry they don't have any, asked for ice cream,sorry they don't have any...in December-Seriously...but that's nothing...now stuck in the queue without anything to wait for....the client in front of us just received ice cream!!! Also....the promotion boards are all lined up next to the ordering station, so the waiter inside wants you to order immediately,but you are still trying to see what KFC offers ....don't think we will visit them any time soon again...the lane are long....why not just move the offer boards up and space them nicely far enough away from the ordering station and maybe get waiters that don't lie about stock on hand as well as a second lane for those who get stuck in lane for nothing,that would be...