Shuang XI Chinese & Sushi — Restaurant in Mbombela

Dear Restaurant Management/Owner’s Name,

I am writing to express my disappointment with the recent experience my partner and I had at your restaurant, where we have been loyal customers for many years.

During our recent visit, we encountered an issue with our order due to miscommunication from both sides. I want to emphasize that I handled this situation with respect and simply requested that the incorrect order be swapped for the correct one. However, to our disappointment, the two employees we interacted with were rude and disrespectful.

What was particularly disheartening was hearing the employees speak about us in their own language, unaware that we understood what they were saying. Not only did they make negative remarks about us, but they also proceeded to speak rudely about us to another customer who came in after us.

This experience was genuinely disappointing, especially as we have always enjoyed your food and have never had issues with the service in the past. We had always felt welcomed and valued as customers until now, and it’s regrettable that this incident has affected our perception of your establishment.

Thank you for your attention to this matter. We hope to see improvements in customer service, as it would be unfortunate to lose the loyalty we have felt toward your restaurant...

WORST service and sushi! We ordered an 8 piece prawn fashion sandwiches for R88. Firstly, it was actually a 4 piece which they cut in halves into little blocks - how is this regarded as an 8 piece and sandwiches are not tiny blocks Secondly, there was hardly any prawns on. How can you expect a customer to pay almost R100 for 8 little blocks that don't even have any prawns on? Thirdly, when we enquired about it, the manager just said sarcastically that they will have to reverse the order as that is how they normally serve it. How can a manager cancel orders for customers that were willing to pay? If they just provided a basic 8 piece prawn fashion sandwich, we would be happy to pay. The whole experience...

This place is by far the worst restaurant in town A take away order of 3 simple dishes took 50 mins to prepare The counter /till is not manned, the waitresses and rude and shouted at us when we enquired about our food. These ladies reflect a clear 'couldn't care less' attitude, they haven't a clue about customer service. Unfortunately there is no option to give a no star rating because the place is certainly...