KFC Hermanus Sandbaai (Drive-Thru) — Restaurant in Overstrand Local Municipality

Terrible service. I needed something quick and thought I would pop through the drive in to get some dunked wings. The drive in was closed. I walked inside and the place was empty except a lady behind the counter. She smiled at me and I placed an order on the digital kiosk and paid with credit card. So far so good.

I walked over to the counter and she informed me that they did not have any of their burgers left. I said that was fine because I had ordered wings. I asked her how long they would be. She went in the back. She came back out and told me they were out of wings. I asked if they were making more. She said she would have to ask the manager and then just stood there for a while.

I told her I didn't have time to wait and she went to ask the manager. She came back and said they were going to cook me some wings "in a pot." I asked how long and she said 14 minutes. I told her I could not wait that long and to cancel the order and give me a refund. She said she would have to talk to the manager.

She went in the back and talked to another lady and then came back. She said she had asked someone to talk to the manager. About 5 minutes later the manager wandered out and had the cashier give me a refund and I left. They had wasted 15 minutes of my time and I still didn't have any food.

They should have notified me when I came in that they were out of most everything. They should have acted promptly when they found out they were out of the wings. The manager should have come out straightaway. Terrible service. This is not the first time I have had bad service here, so I should have known better than to go there. I won't make that...

Worst KFC! They must close this KFC Sandbaai immediately! When trying to order two separate orders as our friends wanted to pay their own bill, we were advised that this is not possible and asked if we can pay one account with two different cards, we were advise that that is not possible either. When arriving at the collecting window, we were advised to move our car forward. When I asked the lady why she advised that our food will take some time and she will tell me how far forward I need to move. I did inform her that I don’t want to sit in a dark parking area prefer to stay put. I ordered a box master and upon opening my food at the collection window, I noticed my wrap is half empty with a tiny piece of chicken that is the size of my tiny hash brown, three small pieces of letters, no tomato and one thin slice of cheese. When I asked the manager on duty why is the chicken so small and where is the rest of my food, he advised that that is the size of the meal. He was not willing to offer any solutions or adding the missing items. After a while of dispute and disagree, he offered to refund me if I give him back the food. Our friends were also missing items in their meals. This business is stealing money from hard-working people and ripping them off with false advertising. I do not expect any compensation, however do expect higher authority from the KFC brand to either make massive adjustments to this place or close it down. I do not want to be contacted as your issue is not with me it is your product and...

I need to raise a serious concern about this branch, which in my experience is one of the worst-run KFC outlets in the country.

During my recent visit: • There was only one lady operating the counter, queues, and Uber Eats orders — visibly stressed and overwhelmed. • Staff seemed completely disorganized, with no coordination between them. • A staff member was running around on a wet floor, creating an obvious safety hazard. • A staff meeting was held at 13h00, during peak lunchtime, leaving customers waiting unnecessarily. • I also observed staff eating and chicken being thrown into plastic bags while customers were waiting to be served.

This is not only unprofessional but raises serious questions about hygiene, safety, and the standards associated with the KFC brand.

As others have also complained, I’m aware of the standard “please email us” response. I’m not interested in vouchers or freebies — I only want to see this store held accountable and brought up to the standard your brand promises.

Please ensure that action is taken to address the management, staffing, and hygiene issues at...