Debonairs Pizza Princess Crossing — Restaurant in Roodepoort

Ordered 12.38pm - Bad experience - no feedback when you make queries. Princess Crossing. Their phone keeps on cutting off or Nicole is hanging up but somehow not being able to be assisted. Their app is telling me the order has been delivered even though I havent received the order. I have wasted my airtime calling them to find out about my order they just dont even bother to call back. Second time again driver was here but no answer that is what Nicole is saying - why dont you call me to check if your driver did arrive. I paid for the order or do you feel I dont deserve your service then I suggest you make it clear so I can go to another pizza place. Terrible service. Eventually had to send my location to the driver - I am so dissappointed. Order...

I must say, there has been a huge improvement in service and food. I had an issue about a year ago and the Manager sorted it out for me. I still continued to order but still one of my issues wasn’t sorted out ( I asked them to just write on the box to indicate which pizza had no tomato because why would I want to open pizzas up and check which one has tomato in it). That has recently been resolved. My friend was surprised as she normally doesn’t order from Debonairs 😂 and I was always order there . Nonetheless, the creamy chicken pizza is my go to order and the kitchen staff has also improved in their attitude and service. Kudos to management for making the changes and empowering your staff to be...

I ordered Pizza on the 23rd of December and did not receive it, apparently driver arrived at my gate and couldn't get hold of me yet I don't have any missed called. I Called the call center after an hour of waiting and requested to cancel the order as it took longer and i was unable to track it on the app. I spoke to Sibusiso who apparently is the Manager and said "I will get my refund on the following day", up to date I haven't received my money or any communication from the store. On the 26th i phoned the store again and i was told that Sibusiso will call me back, im still waiting for his call or my refund.

Im really disappointed with Debonairs Princess...