Fishaways Princess Crossing — Restaurant in Roodepoort

The Fishaways in Princess Crossing Shopping Centre doesn't even deserve a 1-star rating... I bought 3xmeals for my family on Friday 27/09/2024. I was not home and when I got home my family complained that the packaging was tampered with and all the food portions were not to scale. My mom counted the fries and found 7 or so fries in her meal. This is unacceptable and I feel that this is uncalled for. I called the store and Vuyani (The manager, so they say) didn't care to know what the problem was and was quick to tell me to send an email to Mark the owner of the franchise and also call the 086 number which he took about 2 minutes looking for. I asked him if fishaways had no complaint email address and he said he did not know...A whole manager. I'm not surprised that the food delivered was tempered with, after having such leadership 1 couldn't expect better from this fishaways. I always buy from Ormonde and my family has never complained and they enjoy their food...I couldn't say the same about the princess crossing one. This time around I was not home - I ordered from the fishaways in Princess Crossing and got the food delivered to my mom's work, this fishaways was the closest to her work in Westgate mall but I regret it. She didn't even eat the food as she was disgusted that someone must have fiddled with her food...what a waste of money and time... I won't be buying from Princess Crossing...Pathetic indeed It's very disgusting and uncalled for.

Contacted the link and yet no respond.... Easy...

I would probably rate this franchise and the rest of the neighbouring Famous Brands stores on this block with a 'negative' star if I could. Service = nonsense. Food = more nonsense.

I wonder if the kitchen staff actually take time to look at the advertised food items - in the same store - to get an idea of what they should at least try to look like.

Debonairs - Princess Crossing, once got a 'flat' (very minimal filling) triple decker pizza. Steers - Princess Crossing, once got stale fries with my order. Fishaways - Princess Crossing, ordered a hake pot this time around and... (Just have a look at the pictures posted, any more adjectives wouldn't do...

I placed an order with Mr Delivery. I checked the Grilled box when my food arrived it was fried instead of grilled. So I phoned Fishaways directly after the man I spoke to had to dubble check my receipt he called back and said he would rectify my order. I placed my order 17:20 the food was delivered at 17:55 I phoned at 18:04 an houre later I phoned again to find out if my order had left yet. The man told me I can expect my order in 15 - 30 minutes. This is unacceptable if your kitchen made the mistake (by note reading) you should rectify it as soon as possible. I would be ashamed of the service if I was the owner!! Shame on you I receive...