The Quarterdeck Restaurant — Restaurant in Ruyterwacht

.....This use to be Thee Restaurant at the Grand West Casino! Restaurant is very Up Market and you really feel that you are in a Top Notch Place and it has an Air of Its Own! Food is always good. Most of there deals consist of a Buffet, there is plenty to go around and if you can there is no limit to what you can eat and how many times you go around. Staff is efficient, helpful and friendly! Always worth your money spent here! Good place for the whole family!......Today: - 24th Feb 2018......……As always it remains a snazz-ii elegant experience when dinning at this restaurant! Although the only change they have made to this place in the last 21 years is to have removed all the smart furniture and replaced it with standard tables and chairs and the table settings are as if you are at Rocomammas or even a local eater-ii. No snazz-ii white table-cloths and nice cutlery only a box with a number and the tools that are needed for the patrons to eat their meals with! The buffet style food serving is one of the best in and around Cape Town by far! They have various cold drinks on offer, lots of fresh salads, good selection of starters made up of fried fish & calamari and the soup of the day, various main courses to choose from ranging from roasted meats to fried fish and also cooked foods like mutton-curry and stews! The desserts are just as well prepared and good for the eyes as for the stomach also they offer a great selection of cheeses and cracker-breads as a starter or after meal end off even love-lii cakes of various flavours! CAUTION: -It’s never an easy task to make a reservation here as the phone lines are always busy, to make a reservation by phone it becomes a 15 to 20 minutes escapade every-time and if you look at the photo posted by myself the restaurant offers the patrons an email option BUT! Don’t waste your time with this option as they don’t seem to have personal manning this option! I sent an email on the 13th February 2018 to make a reservation for the 24th February and by the 21st February had No reply! So I called and after a 15 minute wait I spoke to a lady named Roc-Shawn who was very helpful and also she was unable to tell me why the email side was dysfunctional. And it turned out to be a futile exercise to inform them in the booking office and also via the manager at Quarter Deck whose name was “Shane” who told me categorically that Its No concern of his as Bookings are done in another section of the establishment! My! My! My! Do these people not all work for Sun International?????? Never-the-less what was nice was that after I managed to make the reservation they inform you via sms that your booking was successful and on the day of your reservation they again send you a sms to confirm that you will be coming! Not bad at all!!....Otherwise always an enjoyable time here with the good spread that’s on offer!!!........Today 16th March 2018:- and we are back to indulge in the good stuff we could not have the last time...

Food: decent. Service: deplorable.

Booked a table for 9 and arrived to two tables that were pushed together with only 8 chairs.

In addition to obviously not having enough chairs this also means some of our guests would have to sit in line with the uneven join of the two tables. When I confronted the staff they simply grabbed a chair from a nearby table and squeezed it in while I was blatantly ignored and not even looked at while telling the staff member I didn't think that this was a table for 9 and I didn't feel simply adding another chair was a good enough solution.

I also booked more than 2 weeks in advance and the restaurant wasn't full on the night either so I think a better plan could have been made.

Food was alright and the quality of what was on offer was adequate for a buffet restaurant at a casino, however the variety was rather limited. The lack of prawns other reviewers have mentioned is logical and can be forgiven as prawns are on the red list of seafood so that is a moot point. The pizza I had was nice, as was the linefish and chicken wings.

The coke machine and sparkling water dispenser were not stocked when we arrived and I was the first person to attempt to use these machines on the night, so this could have been better managed.

I think Quarterdecks is riding on the fact that they are an all you can eat establishment in a casino so they probably don't have a lot of reason to try very hard, particularly in the service department. However, good service literally costs you nothing and I would have had a totally different experience from the start if my initial concerns regarding the inadequacies of our seating arrangements were met with respect and a positive attitude...

Will not support this establishment ever again..... As you rip off your guest. And your treatment of the LGBTQ community is downright rude and judgementel. When there with a large group of friends and ur Foh overcharged us for the buffet that they added extra people to the bill when we query this the manager magicly disappeared. So you charge guest for people that are not even in ur restaurant? When asking the staff about this as they did not even do a headcount confirm guest on the tble and the waiter downright still asked for her tip as we trying to find out what the issues was with the bill. Witch in the end they over charge you. Manager did not at any point come and correct this issue left as is. Then decide enough is enough and paid the bill and full and also tip the waiter yet again after she asked for it... By the way no service for the lunch we had as we had to walk around the restaurant to ask after 30 minutes can we order drinks for the table. But the cherry on top was as we left the Foh staff felt the need to laugh at my friend leaving because he is gay and was wearing a dress. We where a group of the LGBTQ community and this is unacceptable. That in today modern times you still get treatment like this. We will never support the restaurant again. And for the Foh you better training and how to treat your guest as laughing in there face is unacceptable. Hopefully the manager appeared again and he do training with his staff as they clearly need...