Debonairs Pizza — Restaurant in Stellenbosch Local Municipality

Stellenbosch Debonairs, I never had service from any company this bad, EVER. Waited almost TWO HOURS for pizzas that NEVER ARRIVED. And we had to make phone calls ourselves to get that information that it will never be delivered. Plus, in phone calls the pizzas were promised to be delivered.

We had visitors for lunch. We placed an order 11:13. Nobody arrived. We made a phone call. It's coming they said. We will have it at 12:00, the lady promised. We all and the kids got very hungry. More calls. They promised to call back, but didn't. Then just before 13:00 when we called again. they said WE ARE CLOSED, WE WON'T DELIVER YOUR PIZZA. Our visitors left hungry and I felt terrible... I started making lunch. It is not OUR responsibility to make calls, but their responsibility to communicate with us if having problems, and not almost 2 hours later! And not have us wait very hungry and hopeful, for food that will never arrive, AFTER PROMISING IT WILL ARRIVE AT 12.

We tried to get customer service, the response, after empty We will call you back promises, "WE CAN'T...

This take-away pizza place is a real find for anyone craving delicious, hot pizza on the go. Although there's a small seating area, it's more of a self-service setup with no waiters, adding to its casual, laid-back vibe. The food quality really stands out – my pizza was not only great in taste but also served hot, just as one would hope. Placing the order over the phone was a breeze, and when I went to collect it, I was greeted by incredibly friendly staff. This spot is perfect for a quick, satisfying bite...

I recently contacted Debonairs Pizza to request a reprint of a receipt I had misplaced. Since I live in Cape Town and couldn’t collect it in person, I was concerned it might be an issue. However, I was assisted by Mandy Taylor, who was incredibly helpful and professional. She explained that I didn’t need to visit the store and promptly sent the receipt to me via WhatsApp. I really appreciated her efficient and friendly service—truly excellent...