McDonald's Eikestad — Restaurant in Stellenbosch Local Municipality

Disgusting service. I arrived at the mall this morning, 28/05/2016 at 7.10am to be greeted with utter pandemonium. Staff shouting, music blaring. Just as i was about to order, another customer dressed in pink and white came in from outside only to be served before me. I stood back and waited my turn. Eventually , after 2 minutes, I was asked by Busi ( cashier i think that is her name) the cashier to move to the other side of the store as she does not take orders for coffee at her counter. I proceeded to do that, along side another school boy that placed an order for a coffee as well. I waited for another 15 minutes only to be asked if they can assist me after lady in pink and school boy has left. In the same time, the school boy had ordered before our lady in pink but of course she received preference as she had to get a taxi for work and the school boy and i had to wait. Now i start my mornings with coffee and i find MacDonalds coffee works for me, how ever after waiting for 15 minutes and having to place a order then, i actually gave up. If you in a SERVICE environment then surely the staff at this branch needs to be more attentive to clients and to promote client service. Not only has that branch now lost a client but how many other clients have they lost resulting in loss of revenue. Stella Yelani you need to up your game at the branch and...

I have ordered on Ubereats the same order every time for the past week, I keep coming back because 1. I knock off late and am too tired to cook and 2. The McDonald at BP was temporary closed.

I’ve never had such constant disappointing service. I would order and literally come pick up my order after 30 minutes, you’d think that’s enough time for them to prepare my order but no I would arrive and would have to wait for another 10-20 minutes mind you I travel with Uber so you can imagine how much they charge me for waiting.

Today to my recent hilariously but disappointing experiences, I arrive and yep order is still lot done. On top of that the guy that was “assisting” me came to be 4 TIMES to look at my order and still somehow got it wrong? You looked at my order 4 times and you can’t see that there’s a Sunday on there? Cool mistakes happen but please tell me why it took him another 10-15 to make my Sundae? A plain sundae took you 10-15 minutes?

I have personally worked at a McDonalds before and this isn’t the type of speed and attentiveness you give to customers and on top of that he had an attitude. I could see him rolling his eyes every time I’d show him the order. Like?? You’re mad at me for being slow and...

Last night I went to Mc Donalds and bought a burger for my husband and I wanted a chicken salad, however I saw on the self service display that the salad's are unavailable. I ordered the burger only and when I went to pay, I asked the cashier whether they have salad and she said she will go check in the kitchen. She came back with a positive response and I told her that I want a chicken salad please. She stood in front of her till screen, don't know what she was checking and started helping other customers........ I stood there for almost 10 minutes and she just ignored me completely, another guy came to get slips from the other till and she told him that I want salad and he said they have salad, but none of them placed my order and they spoke to each other, but never finalized my salad order. I eventually just walked...