Zetto — Restaurant in Altea

Bit of a shambles really, from start to finish. Noted it stated that it was established in 2022 on the menu - assuming we’re in the early stages with plenty of room for improvement.

Sat down on the lovely sofas overlooking the sea, started to look over the food and drinks menu which included a range of appealing cocktails and food items.

5-10 minutes later, no one had attended to us (not busy - 80/90% of covers were available) - I popped to the bar, and asked should I order there or wait for table service. The gentleman politely asked if I could wait at the table and will be right over, which was perfectly reasonable. Assumed that we may had been missed initially, but now they’d be straight over. We waited another 5-10 minutes, then had to attempt to make eye contact again (as you do) until finally, a lady came over to take our order. Needless to say, I wouldn’t have gone to the effort of providing this context if it wasn’t for what followed.

I asked for the spicy chicken burger to which she replied and said that she wasn’t sure if they can do it (but wasn’t confident). I said “that’s fine, well I’ll have the caprese salad then but if you wouldn’t mind checking if they could do the burger that would be amazing” - she had no problem, took my wife’s order and went off to the bar. Within 10 seconds, the lady came back to tell me that they couldn’t do the burgers and they had no cheese for the salad I wanted so couldn’t do this either. I laughed it off, and asked what she would recommend instead. She said that the club sandwiches were ‘really good’ - I asked for the classic one and she wondered if I’d like to add bacon to it. I told her that it comes with bacon, she told me that it doesn’t. I showed her the menu, and she said ‘oh.’ We moved on, and off she went again.

After a little while (felt a long time but think we were becoming more disgruntled at this point) the cocktails arrived with a bowl of sweets (which was a nice touch) - nothing wrong with the cocktails (or the sweets!)

While waiting for the drinks I popped to the toilet, the lady who originally served us saw me coming and cut across me which was a bit odd. I’m not sure if it was deliberate but with a hospitality background myself it’s common sense to give way to the guests. (Again, I wouldn’t be writing this part if it wasn’t for the experience as a whole - certainly, not trying to be petty but important to be honest here.)

Then, the food arrived - nothing wrong with my wife’s meal (she just had a a couple of snacks - mozzarella sticks and fries - no complaints with her food.) Nonethless, my club sandwich was a DISASTER (image attached), in fact I can’t tell you how it tasted because all I could taste was the copious amounts of mayonnaise which it had been dowsed in. I love mayonnaise by the way! But my word, even if I’d had 6 pints on a Friday night and had a go at that in my kitchen before bed, I’d have struggled through it. There’s no need to put that much mayonnaise in a sandwich. My opinion, I guess, but I’d be surprised if anyone would find that enjoyable. To make matters worse we wasn’t given any serviettes or cutlery. Regardless if it’s finger food, it’s common courtesy to provide cutlery just in case, and if I am expected to eat this Mayo-mess with my hands then give me a couple of tissues to dry myself off afterwards. Crikey.

It was just a very unpolished and generally unpleasant experience which is a shame. Looking at the better reviews on here maybe this was uncharacteristic but meant for a disappointing visit on...

Huge potential - Just missing a "buzz".

Zetto is the first bar on the Altea promenade when approached from the North. It has a cool demeanour, lovely décor and a fantastic bar.

The cocktails are delicious and having gone through a number of them, I've never been disappointed (can't speak for the food). Fair (if not typical) pricing. Each table gets a bowl of sweets, a touch we love!

Service is reasonable - Not quite hot on you when you enter but still satisfactory.

The one thing that stands out however (and the reason to write this review) is that throughout your visit, you can't help but feel there's a buzz that's missing.

With its beautiful view, comfortable seating, great position on the promenade and delicious cocktails, it has the potential to be somewhere you stay for several rounds. However, the missing ingredient seems to warrant one round only and then a further promenade ramble.

Someone more in tune with hospitality could pinpoint it in a heartbeat, but I really hope the next time I visit Altea the atmosphere is fixed and we can traverse the whole...

Great location on the beautiful Altea promenade, just yards from the beach line. Only 1 member of staff present when every table taken on a festival weekend! She was extremely busy, but charming, nonetheless. Prices are expensive. I mean really expensive for this promenade. Cafe con leche x4 plus slice of dessert x4 = €37!! Much better desserts available and for half the price along this stretch. In fact Cafe Mood next door (which is closed on Mondays) have a much better selection of far superior home-made desserts and really fabulous coffee for around half the price! Could the prices have been increased for the Moors & Christians festival weekend? Either way, they could probably afford to lower them in alignment with the other quality offerings along...