NAP — Restaurant in Barcelona

Congratulations to NAP of Molino for providing the single worst customer service experience of my life.

On August 22, my cousin and I went out for some pizza. Upon arriving at the restaurant, a waitress kindly informed us that we had arrived 10 minutes early. This was the last time we were treated with any courtesy by the staff.

We returned 15 minutes later, once the restaurant was officially open. Since we didn’t see any waitstaff, we seated ourselves inside the restaurant and waited patiently for someone to take our order. When we entered, we noticed the pizzero at the other end of the restaurant. As he seemed busy, we did not address him. However, he took offense to this and began screaming (not just speaking loudly, screaming) at us, insisting that we should have greeted him upon entering. He then made a racist remark, saying that if we couldn’t speak Spanish, we should at least be able to say "Salam Alaykoum". At that point, we decided to leave, as we did not trust someone of such poor character to prepare our food.

I’m not someone who typically writes reviews. If the service and food had been subpar, I would have still appreciated a meal with my cousin and likely wouldn’t have complained. However, I do expect not to be insulted before, during, or after my meal.

For the record, I am a Canadian tourist of North African descent. My cousin and I are by no means petty thugs, nor do we appear to be. We have been treated with respect throughout our stay in Spain, but NAP was the exception.

I strongly discourage anyone, especially if you happen to look foreign or are not white, from spending their money at NAP, given the behavior of some of...

I used to love eating at NAP. Unfortunately, the service has become extremely bad. especially the female waitress, the little one with the brown hair. She yells at customers and is very aggressive. We had to wait 20 minutes for her to offer us a second table. while she pressed us stupid sayings like that we could eat separately somewhere else. after that she took the order very impatiently. when we asked, she yelled at us and rolled her eyes. we all ordered pizza margherita because she left us no choice with her impatience. we were very hungry and wanted to avoid the conflict. after 40 minutes she came and claimed that our pizzas were broken and they had to make them again. We waited another 30 minutes and then said there was no pizza, the dough was broken. so we waited a total of more than 2 hours until we were told that we wouldn't get a pizza. but we noticed that the curriers and other customers still got pizza. So we asked another employee and he said you could still get pizza, it would just take a while. When I explained the situation to him, he spoke to the waitress and lied coldly that no more pizzas would be made. we are all academics and didn't look as if we were antisocial... they still charged us for the drinks, which is cheeky. i have recommended nap to all my guests and friends but with the staff i will never set foot in the...

On the 22nd of August at 13h, me and my cousin came to this restaurant, since we came a little early the waitress told us that we need to come back 10min later. We came back 15min later, as instructed. Upon entering we didn't find the waitress and hence we sat patiently awaiting service. After sitting for a few minutes, the pizzaiolo came screaming at us and lecturing us that we are supposed to salute him when we come. He didn't fail to leave a racist allusion that we since we don't we aren't native Spanish speaker, we should at least be able to say Salam Alaykum. My cousin who came all the way from Canada was shocked. We promptly left the restaurant and went to spend our money elsewhere. I don't recommend anyone visits this establishment if you are anything...