Cafetería El Kafelito — Restaurant in Benalmádena

Business model on parent exploitation This is one of those establishments that know their strengths and stay in business despite all indications of should-fail business. My comment is based on a few visits, the last one (the last of the few and THE last) being today. Generally, they have over-priced mediocre food (to be fair, the prices are likely “okay” for the area). What distinguishes them is their exceptionally bad service. I do not mean not being treated like kings and queens. You have to wait long to be attended and served because they are short staffed, and I do not mean to blame the workers for their likely annoying boss. I actually appreciate the workers’ honesty - they are unapologetically rude and they do not pretend otherwise. For example, I ordered something with jamon serrano in it (like half of the menu), that apparently they did not have at the moment (and she did not care to mention). The server visibly and hearbly huffed-puffed after I asked a couple seconds to change the order (we did not not send the server elsewhere, the server huffed upfront instantly, and received my new order within 30 seconds while she was taking other’s orders at our table). I guess they adopted their boss’ thinking that there is a playground right there and the parents will end up at their establishment regardless of how they are treated (I have to admit, the playground next to it is pretty convenient, but not to the extent that they assume). We were annoyed with the attitude but did not press it - service industry is a difficult industry, and everybody has bad days, right? We end up complaining to them later for yet another incident other than the huff-puff, and they could not care less. One of the staff dismissively asked the other to ignore the complaint rather than hearing it. In short, you can go to this business to observe how you can open a local cafe that offers neither good food nor reaonable pricing, yet stays open even though the customers are treated like they are a nuisance. A dream case for any...

To start off positive note, the cafe/restaurant is convenient, it is beside a playground, making it perfect for families with kids. However, that's the only positives I can think of, as the service at times is very average, to be honest. The menu is good, but many items on it are not available in the evening, which is frustrating. They really should have a breakfast/lunch menu and a dinner menu. Lastly, I ordered a simple bacon and cheese baguette, which should have cost 4.10 euro according to the menu, I was charged 6.50 euro. From looking at the other reviews, it seems like I am not the only one who was overcharged. I wanted to finish the evening on a good note, with something sweet, a crepe with ice cream. Again, it was not available, so I asked for a hot chocolate, and again, it was not available. I really can't recommend this place, at least not in the evening when half the menu becomes...

This place is a rip off. Overpriced and really bad service. I ordered a hot dog which per the menu was coming with avocado, corn, onion and jalapeños. I was served a very poor hot dog with came with nothing except jalapeños. When I asked where was the rest, the woman behind counter said "we don't have corn, I forgot the onions and the avocado is what you see there". Really disgusting food and service. Paid Euro 8.50, complete rip off. Do not go there. If needing to entertain your kids the marina is...