Restaurante Italiano Benalmádena La Pala d'Oro

We visited your restaurant two years ago and yesterday we decided to give it another chance. We booked a table for 10 people days before, so your staff knew beforehand a big group is arriving. There was only two other customers at that time during the day so you can’t argue you were busy. First of all we wanted to split our bill and tell about this beforehand to the staff and immediately the waiter was telling us it’s impossible. We had to argue with him until he agreed to split the bills and he started taking orders. The waiter got the drink orders wrong and all of the staff were very slow and not really friendly. It felt like we were bothering them even though they are working there and we are paying customers.

Then the first three meals came and after it, it took an HOUR to receive the rest of the meals. This is completely unacceptable and very sad. Also some items were missing from the meals, for example one member of our group ordered a steak with a sauce and after one hour waiting time the steak finally arrived but without a sauce he had ordered. Then the waiter was asking should he start preparing it or not. This is absolutely insane. Lastly the waiters had made mistakes in our bills and we had to start telling them what we had ordered. We brought this horrible experience up with the staff and they were saying ’oh Our main chef is on holiday our manager is not here’ etc, THAT is not a customer’s fault. You knew we are coming because we had made a reservation beforehand but apparently you ignored it or you were just not interested. Last time we visited your restaurant was two years ago, and it was very bad experience as well. We are never coming here again.

The food was mediacore and over-priced, nothing special. If you want to pay 17e for a basic pizza go ahead.

We were so dissapointed at your service and at how your staff were behaving, that we will never come back. Hopefully you will do something about this so other people don’t have to experience this horror. Cheers.