NAPOLITAN — Restaurant in Llucmajor

I hate writing bad reviews, but I felt it was necessary after my experience. The restaurant advertises a special pizza promotion where all takeaway pizzas are 5 euros each. I'm not fluent in Spanish, but know enough to place the order in Spanish. I asked for 2 of the 5 euro takeaway special pizzas. They confirmed that I wanted 2 of the 5 euros pizza specials for takeaway, and it would be ready in 5 minutes. After I handed over cash payment, they told me the price was more than double the 10 euro price it should have been, refusing to honor the advertised price. They proceeded to yell at me for 15 min while I waited for my change, and they also called someone to speak with me over the phone in English to explain the price. The person on the phone hung up on me. While I understand there was a language barrier issue, my assessment is that they knowingly tried to take advantage of a tourist. In the end I did get them to refund most, but not all of the change owed, but only because I waited through 15 minutes of them yelling at me. The way they handled the situation was unacceptable, and I cannot...

It is a run-down tourist place. We have waited long time for our food, sitting at a table outside on the porch next to a big construction site. After more than 40 minutes we asked what happened to our orders and they brought us 2 small dry buns with a slice of dry cheese on it.....to nibble. We were not the only ones eager for a meal. When we arrived there was a family with a little child waiting already for their take-away. The owner came to take the dry untouched cheese-buns and when he turned away he was giving us bad names in Italian and put the plate with the buns back in the cooling showcase. When I asked at the counter for some change to play with the slot machines while we were still waiting, I saw him yelling at the family which was asking to get their money back. We were hungry. So we stayed. But never again! Now that I read the answers he is giving to the reviews, it feels like deja-vu. That...

Pedimos de entrantes patatas fritas+queso+bacon y croquetas. Después pizza barbacoa y capricciosa.

Nos costó encontrar los entrantes en el menú, es algo que te esperar encontrar al principio porque es para ir abriendo apetito pero estaban casi al final del mismo.

Patatas (7€): el camarero pasó por nuestro lado con una bolsa de patatas congeladas del Eroski, el queso era 4 lonchas finas y el bacon nos costó encontrarlo por la poca cantidad y pequeño que eran. A parte, las patatas tenían restos negros del aceite de la freidora, que se ve que no lo cambian de hace tiempo.

Croquetas (4€ - 6 unidades): congeladas de supermercado también, hasta costaba tragar esa masa tan pastosa. Estaban muy aceitosas, se ve que la pusieron de la freidora directamente al plato sin pasarla por papel absorbente antes. Aquí también había restos quemados del aceite.

Pizzas (10€ cada una): como nos trajeron los entrantes y las pizzas todo a la vez, tuvimos que dejar la pizza a un lado y cuando empezamos pues claro, ya estaban frías: la masa dura y muy difícil de comer.

Especial mención a la barbacoa que parecía una Margherita porque habían echado la salsa barbacoa solo en algunos lados y cuando comías otros, no sabía a barbacoa.

¿Recuerdas lo que pasó con el bacon en las patatas? Lo mismo con la carne en la pizza.

Cuando vas a un sitio a comer esperas que la comida sea fresca y de calidad porque para comer ultra procesados de supermercado uno se queda en casa y le sale más barato. Así nadie quiere repetir.

Y si no puedes ofrecer productos frescos, quítalos de esa carta tan larga y céntrate en esa joya de horno de leña que tienes.

He hado dos estrellas al servicio por servir entrantes y principal juntos y tener que pedir cubiertos. Y una estrella al ambiente porque el bar parece desorganizado y caótico y esas luces LED de colores quedarían mejor en...