Just left Casa Lola feeling infuriated. After arriving, you tell the waiter your name and wait in line until he calls. Bustling restaurant that clearly gathers the crowd. Got in, and then ordered with the waitress. Don’t know her name but there was only waitress as rest were male. We waited an hour to receive any of our order bar the drinks. We thought they must have forgotten as other guests were getting their food before us. We kindly asked this waitress and she looked surprised and headed off to the kitchen to check. Since that point, she did not come back, didn’t apologise and it actually felt as though she didn’t like us, even though we just inquired about our late order. After 10 mins, hey presto, the order turned up except for one dish. At that point we just thought we’d get the bill.

The waitress kept walking past us and did not look us in the eye! Anyways, we finally got her to process the bill and she asked her friend to come across. Naturally the last bit of tapas that we did not receive was on the bill. We kindly said that the food was perfect except we did not receive one item. The stroppy waitress decided to come over and argue with us that we did receive it, and the sauce was from that order. After back and forth, she just said “oh, ah” then got him to take the item off the bill. No apology or anything. We left feeling totally flabbergasted at the service we received when simply nothing was our fault! Don’t get me wrong the other team seemed friendly and the food was actually tasty. But be warned, do not allow that waitress to take your order as she is extremely unfriendly especially when SHE makes the mistake.

We’ll probably never go back while she is there quite frankly. Felt totally let down by that experience despite the food (when it turned up) being tasty. Nothing was knocked off the bill or even an apology for missing our order!

The joys of being a patient customer!