Restaurante Parisien — Restaurant in Madrid

I don't often write bad reviews but we just ate at this restaurant because of the great reviews and the fact that it's nearby where we're staying and I was highly disappointed in the food and the management. I had a feeling things were not going to go well when I learnt that the chef had not arrived yet at 8pm and so the manager was going to go and prepare the food. I felt even worse when shortly after I heard a dish crash to the floor in the kitchen and break. We chose a simple classic burger for our son with egg, cheese and bacon as extras. Actually it was a nice burger but no egg. The bun was a boring Bimbo bun. Otherwise the burger was nice. My wife and I ordered the grilled vegetables, goat's cheese salad, tuna tataki and solomillo de ternera, which I asked to be very rare. The only dish that met expectations was the grilled vegetables. The goat's cheese was hard and tasted stale and the salad was rather boring. The tuna tataki (pictured) was the worst I've ever seen or eaten, chewy and soaked on one side, presumably with soya sauce, and certainly did not deserve the positive reviews from others. The solomillo de ternera first arrived as pieces of pork, very dry looking, which I rejected. When the supposedly rare solomillo de ternera arrived about 15 minutes later, although rare in the very centre, it was otherwise overcooked, hard, chewy and dry. What made matters especially worse for me is that when I questioned the waiter about whether perhaps it was not the usual chef, he went to ask assistance from the manager. But the manager did absolutely nothing. A good manager would surely have recognised that he had some very unhappy customers and at least come to the table to offer some words of apology or comfort. This guy did nothing. Not even a glimpse towards us and of course we were charged in full.... €85, which would be fair had it been up to the standards described by others but it was not. Apart from the food, the service was not great, especially due to the mix up of course, which was inexcusable because I even double checked with the waiter that I was ordering the best steak and insisted I wanted it very rare, which would surely not be the case with pork. The waiter was pleasant enough but seemed very unsure of himself. Dirty dishes and empty drinks cans were not cleared away even though the table was tiny for 3. And I sat with an empty glass for a long time until I called for a refill. At around 9.30pm as we were finishing our meal I noticed at least 3 more senior looking people enter the restaurant and go down to the kitchen. I would hard a guess therefore that our meal was prepared by some kitchen assistant and these were the real kitchen staff arriving later. I like to think we were just unlucky to go there on a bad night and that hopefully it would be better another time but the fact that the manager completely ignored our unhappiness makes me doubt that. I would definitely not rate this place as highly as others and would certainly suggest you do not go there before 9.30pm, in the hope that there are more accomplished kitchen staff on duty later in the evening. Grossly overrated and overpriced. And, if you check my reviews, I don't normally say bad things about...

Turistada total. Probablemente todo lo que pidas venga de un congelador. La mitad de los platos la rellenan con lechuga y en mi caso, pedí lomo de salmón (más pequeño que la palma de mi mano). El salmón era más gris que naranja y tenía una textura horrible, como si lo sacaras de una lata de conservas (mal conservado), te lo cuelan congelado y malo y te cobran casi 20€.

Como acostumbro a comer salmón, me quejé y dije que no se podía comer, que no sabía rico, y parece que les ofendí mucho pues subió el cocinero con unos aires tremendos a decirme que si quería ver el ticket de compra del salmón. Le dije que de ticket nada… que me enseñara el un lomo de salmón hermoso y no lo hizo.

Conozco las piezas de salmón al igual que de chuleton al dedillo y ni a mi me pusieron un lomo de salmón ni a mis acompañantes chuleton, mi padre es de Avila y a mi no me la das con un trozo de carne pegada a un hueso minúsculo y la mitad de lo que debería ser. Es un engañaturistas, y dada la calidad y el precio, es una estafa.

Tiene gente porque está acerca de Atocha pero jamás creo que mantengan una clientela fija. Destacar que es la primera vez que me quejo en un restaurante y viene el cocinero con esos aires chulescos, no saben ni atender las quejas. Debería interesarles que la gente salga contenta, no ofenderse porque les digan la verdad y lo escuche el resto de clientes. A MI NO ME VEIS MÁS

Respondo por aquí porque no me queda otra. Yo no grito ni levanto el tono, no inventes, tengo educación. De hecho, no dije nada hasta que una camarera me preguntó si no me había gustado y ahí hice mi queja desde luego que sin gritar ni nada. Si estabas ahí como dueña haber dado la cara, había 2 salmones en la mesa y el otro salmon salió igual de mal y ese no se pidió como el mío pero os daba igual pusisteis los dos salmones al punto que quisisteis (no pedí muy hecho, pedí que no estuviera crudo porque el punto del salmón normalmente está por debajo de lo que me gusta a mi). Queda muy feo que intentes quitarme la razón atendiendo a formas cuando fuisteis vosotros (cocinero) los que os enfrentasteis a mi de malas maneras, ofendidos por algo en lo que no teníais razón. Creo que tenéis que aprender a responder a las críticas sin atacar al cliente, es la base de un negocio. Me he quejado en varios sitios en los que incluso les da igual como saliera el plato porque el cliente no está contento, se cambia y punto o se cobra y no se vuelve, pero desde luego que en ninguna ocasión ha salido nadie a amedrentar al cliente. Ojalá hubiera grabado la situación para que no me dejarais de maleducada, que es lo que pretendéis pero como eso es algo que ya no puedo demostrar, os digo que vivís de gente conformista y en su mayoría turistas que podrían ir a comer a sitios de calidad. No soy yo sola, hay que ver el resto de las reseñas para darse cuenta de que algo falla. Cuando queráis probáis restaurantes del calibre de O’grelo o los Remos para haceros a la idea de lo que hablo, mientras tanto seguid estafando a la gente. Un...

We went for dinner. First, we have some croquettes that were pretty unassuming, we weren't even able to really differentiate one fill from the other taste-wise. The main course was pretty good on the other hand, my wife went for the pork fillet (Secreto Iberico) with hand-made fries, tasty Iberian pork and really good fries. I had the confited pork belly with chimichurri sauce that was really good, tender inside and light crusty on the outside, and in a big portion. A really nice way to prepare a humble piece of meat. For dessert we shared a carrot cake that was ok.

I didn't like the decor based on plastic plants on the walls and ceiling out of pure safety concerns. Not so far ago a restaurant suffered a major problem due to a fire spreading on those very...