Restaurante Uval — Restaurant in Madrid

My review of AROGON Restaurant (Madrid)

We have visited Madrid on several occasions, and AROGON has often been one of our preferred restaurants due to its convenient location and inviting atmosphere. That is precisely why I feel it is important to share an honest, constructive review—directed first and foremost at the owner of this establishment, who, I’m sure, carries the responsibility of this family business with great personal investment. I hope this feedback reaches him.

General Impressions

We do not speak Spanish, but in a well-run restaurant, that should never be a problem. Unfortunately, from the moment we entered the restaurant, we encountered disorganized service and a notable lack of attention from the staff.

Service Experience

The overall service was indifferent and slow. I had to ask three different waiters for a beer before it was eventually brought to the table—nearly an hour later. Even after we tasted and confirmed our wine selection, it was only served following an additional reminder. No staff member made any effort to assist us with the menu or offer recommendations. Interaction was minimal and impersonal.

The starters and main dishes were brought out with long delays. One guest received their meal, the second received theirs some time later, and the third had to wait an additional 20 minutes. As a result, we couldn’t begin dinner together. It’s worth noting the restaurant was only about 20% full at the time, so the delays cannot be attributed to a high volume of customers.

Even our attempt to order a second round of drinks was ignored. Staff simply didn’t return to the table for long periods of time.

Additional Incidents

After an hour and a half in the restaurant, we still hadn’t received our starters. Repeated attempts to get updates were disregarded. Meanwhile, we watched as guests who arrived later were served quickly and efficiently—highlighting a clear inconsistency in service.

One especially disappointing moment involved a signature Spanish dish—fried green peppers—which we had enjoyed during previous visits. This time, the waiter accepted the order and even asked how many we wanted. Yet later, a bartender came over and casually informed us they were unavailable. This lack of internal communication was frustrating.

Eventually, one of the servers took away our plates without even asking if we had finished eating. That alone speaks volumes about the attentiveness of the staff.

Payment Experience

We requested the bill and clearly stated we wanted to pay by card. The check was brought after 10 minutes, but it then took another 15 minutes for someone to bring a payment terminal. When no one arrived, a second staff member finally showed up after another 10 minutes to process the payment. The entire checkout process took over 30 minutes.

Conclusion

After such a disorganized and inattentive dining experience, it became difficult to even evaluate the food itself. Perhaps it was good, but unfortunately, the overall experience completely overshadowed that aspect.

As someone who also runs a business, I understand the weight of responsibility and how valuable direct customer feedback is. I sincerely hope the owner sees this review not as criticism, but as a call for reflection and improvement. The restaurant has potential—good location, reputation, and history—but the current level of service does not...

In the Plaza de los Delfines, Casa de Aragón embodies the culture and cuisine of the Aragonese with spectacular food and a great atmosphere. Known for high quality ingredients and incredibly fresh products, Aragonese cuisine features some of the best flavors from natural sources. Using ingredients such as pungent black truffles grown in Teruel, wines fermented from the Grenache grape, and Spain’s best extra virgin olive oil from Baja Aragón, Casa de Aragón has maintained a standard of gastronomy for several decades.

The restaurant is beautiful, located in a quiet of the city. Big picture windows look out upon the plaza, and the vine covered terrace offers natural light and a view of the city. The entire atmosphere is relaxed and casual, but with a refined ambiance.

My best friend and I visited Casa de Aragón for lunch one afternoon. The menu is varied, but we opted to try a bunch of different dishes from the Aragón region, which we could share and get great taste for the cuisine. We both enjoyed the Thistle to the Aragonese. I’ve never had thistle before, but was surprised by its sweet, meaty taste, which reminded me of artichokes. My friend loved the grilled longaniza, a type of Aragonese sausage, served with creamy hummus and olive oil, while I loved the chilli chicken, which was juicy with just the right amount of spice. We finished our main course by sharing homemade beef dumplings with special black truffles from Teruel and boletus, and it was perfect.

Even though we were so full, we still wanted to try the desserts. I opted for a lighter mango soup with almonds and peach sorbet, while my friend kept it classic with thin apple pie with vanilla ice cream and cream. Incredible! Our service was great, and the whole experience...

Lo mejor, el lugar, una ubicación inmejorable con unas vistas espléndidas a la rotonda de República Argentina un sitio cálido y amable, a la vista y los sentidos. El equipo de camareros bastante bueno, aunque en ocasiones, a pesar de que el restaurante estaba un poco vacío, me daban la sensación de o bien descoordinación o bien que pasaban un poco de nosotros, pero bueno, en general trato bueno y amable. Los entrantes, que nos ofrecieron bien, pasables, sin más, un poco insipidos a mi gusto. De plato principal pedimos pluma y solomillo, ambos de sabor bastante bien, aunque la pluma podría estar mejor, pero bueno, de sabor aceptable y propuesta estética eso sí, a mi parecer inmejorable, no obstante igual faltaba algo de cantidad en nuestros platos... Para el precio que tienen.(aquí saltarán los haters diciendo que es Madrid lo que pagas, pues bien, sigue sin parecerme razonable) Por último los postres, el brownie/bizcocho de chocolate, jugosito y suave al paladar, dulce pero sin empalagar, perfecto, con buena presencia en el plato, e insisto, un sabor sin duda espectacular. Ahora bien, mi crítica más fuerte a la tarta de queso, el borde, muy bueno, hasta ahí todo bien, pero ese centro con sabor a queso viejo... Aún sigue sin convencerme del todo, y de hecho no me hizo especialmente gracia, creo que se pasa un poco de sabor fuerte, pero a gusto de los cocineros comen los frailes. Lo peor la cuenta, 100€ 3 personas, sinceramente un poco excesivo, pero bueno, no vamos a entrar en los precios de la carta, pero por esos precios podrían llenar un poco más el plato. Eso sí, cenita romántica ahí, lugar adecuado, la música de fondo es genial, y como ya he dicho el lugar muy acogedor, y en cierto modo,...